Job Specifications
AI Service Delivery & Enablement Lead – AI Platforms
£500–£600 per day (Inside IR35)
Cambridge – Hybrid (3 days onsite per week)
Contract
We’re looking for an AI Service Delivery & Enablement Lead to join a leading technology organisation driving enterprise-wide AI adoption. This role sits at the intersection of service delivery, communications, and customer experience, ensuring AI tools and platforms are launched, supported, and adopted seamlessly across the business.
You’ll play a key role in translating complex technical updates into clear, engaging, and actionable communications, ensuring AI services are trusted, understood, and effectively used by teams globally.
Key Responsibilities
Lead service readiness and delivery for enterprise AI tools and platforms.
Coordinate release cycles, early life support, and post–go-live activities across AI services.
Partner with Operations, Product Owners, and QA to ensure quality delivery and alignment with enterprise standards.
Translate technical change, release, and incident updates into clear, user-focused messaging.
Establish and maintain communication templates, tone of voice, and governance aligned with organisational standards.
Resolve service delivery issues in collaboration with Operations and QA leads, ensuring transparent communication to stakeholders.
Partner with AI Enablement Leads and Business Partners to deliver updates, success stories, and enablement materials.
Coordinate engagement sessions, awareness campaigns, and spotlight events across global teams.
Maintain two-way feedback loops with enablement leads and business teams to identify adoption blockers and improvement opportunities.
Ensure all communications align with AI enablement strategy and Responsible AI principles.
Knowledge & Content Management
Curate and manage AI enablement repositories (SharePoint, Teams, ServiceNow Knowledge).
Own content lifecycle, version control, and accessibility for enablement materials.
Build and maintain a central AI Enablement Knowledge Hub as the single source of truth.
Ensure operational and business teams have accurate, discoverable, and relevant materials.
Insights & Continuous Improvement
Gather feedback from operational teams, AI champions, and business units.
Translate operational, technical, and engagement data into actionable insights for leadership.
Support internal reporting and storytelling through adoption metrics and performance trends.
Feed lessons learned from releases and incidents back into QA, release, and communications processes.
Required Skills & Experience
Excellent written and verbal communication skills with the ability to simplify complex technical topics.
Proven experience in service delivery, enablement, or communications roles within enterprise IT environments.
Strong stakeholder management and organisational skills, working across technical and business teams.
Experience managing content across collaboration platforms such as SharePoint, Confluence, Jira, Power BI, or ServiceNow.
Understanding of AI tools, platforms, and enterprise enablement environments.
Nice to Have
Experience delivering internal communications for technology or transformation programmes.
Familiarity with ITIL or service delivery frameworks.
Experience with analytics and reporting tools (Power BI, Excel) to track adoption and engagement.
Awareness of Responsible AI governance and compliance frameworks.
About the Company
La Fosse is on a mission to help our customers achieve their ambitions, working by their side to create a total talent solution from the classroom to the boardroom. Our vision is simple: to lead by example to achieve a change in the standards of care within our industry.
We partner with our customers to build solutions for their business and people challenges, leveraging our recruitment, academy, solutions, and executive search offerings. Our expert teams work at all levels on a permanent, contract, interim, and executive ...
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