Job Specifications
The PureGym Way
Benefits
PureGym is the No.1 gym operator in the UK, and the 4th largest gym operator worldwide. With 700+ gyms and over 2 million members across the UK, Europe & the US, we are the gym where Everybody is Welcome. We champion diversity and are committed to providing a workplace where everyone feels free to be. We’re proud to be recognised as a Top Institute Employer, reflecting our commitment to excellence in employee experience and workplace culture. See our careers page for full benefits. We offer:
Free nationwide gym membership for you + 1
Hybrid working
A truly flexible working culture
Personal private healthcare, including digital GP
Life insurance x4
Company pension contribution
25 days annual leave, plus 1 personal day
Option to purchase additional holiday (up to 5 days)
Great learning & development resources
Enhanced maternity pay, paternity and adoption leave
The Role
Location: Remote Monday and Friday, with 2-3 days on the road out in the East division or at our offices (London/Leeds) for meetings
Type: Full Time
Contract type: Permanent
Application close date: 16th March 2026
The People Business Partner supports Gym Operations by partnering the Divisional Director and Regional Managers to deliver high performance across the division. This role works closely with operational leaders to drive talent, engagement, retention, workforce planning, and people capability while identifying risks and enabling continuous improvement.
The Role
Reporting into the Head of People- Gym Operations, this role will work with the wider People team in developing a culture of best practice and continuous improvement.
Your Key Responsibilities
Effective & Consistent Stakeholder Partnering
Build strong relationships with Divisional Directors (DD’s), Regional Managers (RM’s) and key stakeholders through monthly field days and regular gym visits.
Develop a deep understanding of regional challenges and opportunities, creating targeted action plans with DD’s and RM’s.
Use the “Visit With a Purpose” framework to support delivery and accountability of agreed actions.
Attend monthly Divisional Meetings to present updates on people action plans, underpinned by data and insights.
Provide a commercial perspective and act as a constructive, critical partner to support stakeholders in delivering key business initiatives
Workforce Planning & Talent Management
Build a strong talent pipeline using our internal progression programme, enabling an “internal first” approach to filling vacancies.
Ensure every new gym opening has the right management team in place through proactive talent planning and succession management.
Lead all management recruitment across the division, ensuring consistent, fair processes and effective management of the Divisional People Chessboard.
Improve Retention of Personal Trainer/Fitness Coaches
Drive targeted retention solutions for high risk or historically challenging gyms, working with RM’s and the Gym Recruitment team to diagnose root causes and provide tailored support.
Review monthly turnover data and communicate insights to Regions and Districts to increase visibility and ownership.
Use available retention tools (exit interviews, retention data, progression data, engagement surveys) to identify trends and recommend improvements.
Increase the division’s 12 week rolling retention by 2% per third.
Drive Engagement & Wellbeing
Partner with RM’s to co create the Divisional Action Plan following our engagement survey and ensure ongoing delivery throughout the year.
Alongside the Divisional Director, lead and organise the divisional Employee Voice Forum to share progress, actions, and changes resulting from feedback, promoting transparency and trust.
Increase engagement survey participation rates and lead follow-up actions to address results and feedback themes.
Promote the use of role specific mental and physical wellbeing tools across the division.
Reduce Employee Relations (ER) Risk
Collaborate with the Divisional ER Specialist to understand all ER activity and identify trends impacting case volumes, highlighting risks and putting place proactive measures.
Deliver Anti-Bullying & Harassment training for all Gym Operations roles as part of the mandatory learning cycle.
Improve manager capability in ER by developing and delivering Core Line Manager training, in partnership with the Learning Team.
The Person
High energy and will thrive on moving at pace and going the extra mile.
Strong sense of ownership and accountability.
Ability to build great relationships with a remote stakeholder group by listening and understanding.
Substantial experience of handling complex employee relations cases with great instincts for making the right decision in a time pressured situation.
Strong communication and influencing skills, and an ability to adapt both style and approach.
Ability to inspire, motive and coach managers to be better people managers.
Comfortable operating in a high support, hig
About the Company
Can you inspire people to lead healthier lives, every day?
Our mission is to help more people in more places live healthier lives. Whether you work in our gyms or in our Central Support function, we are all passionate about the positive difference that fitness can make in people’s lives.
Since our launch in 2009 we have grown to become one of the world’s largest gym operators, pioneering the model for affordable, flexible, high-quality gyms. Now an International Group, and a leading European gym operator, we are able to m...
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