Skills

ServiceNow Microsoft 365 Training Windows Windows 10 Active Directory TCP/IP

Job Specifications

IT Managed Services & Infrastructure Support sector.

On-site end-user computing and desktop support across France for enterprise and SMB customers.

Hands-on role delivering hardware, software and user-support services to keep business operations running smoothly.

Role & Responsibilities

Deliver on-site first- and second-line desktop support for Windows-based desktops, laptops, printers and peripherals across multiple office locations.
Triage, diagnose and resolve incidents via the ticketing system; escalate complex issues to network/security teams and follow through to closure within SLA.
Manage user accounts, group memberships and permissions in Active Directory and handle Microsoft 365 provisioning and mailbox support.
Deploy and maintain endpoint images, apply patches and manage device lifecycle using SCCM / Intune and standard imaging processes.
Perform hardware diagnostics, repair and replacement; install and configure peripherals, Wi-Fi and local network connections.
Document troubleshooting steps, maintain knowledge base articles and participate in continuous improvement of support processes.

Skills & Qualifications Must-Have

Windows 10
Windows 11
Active Directory
Microsoft 365
Microsoft Intune
SCCM
ServiceNow
Remote support tools
Hardware diagnostics
TCP/IP

Preferred

macOS support
VoIP / Unified Communications (e.g., Cisco, Teams Phone)
French language proficiency

Additional Qualifications

Right to work and reside in France; willingness to work on-site and travel between regional offices as required; flexible schedule to support occasional after-hours maintenance.

Benefits & Culture Highlights

On-site, collaborative team environment with clear career paths and technical upskilling.
Support for professional certifications and role-specific training.
Competitive local compensation and benefits aligned to market standards.

Skills: os migration,windows,servicenow,tcp/ip,active directory,intune,microsoft,teams,peripherals,business operations,hardware diagnostics,os x

About the Company

Overview -For Immediate Assistance, call +1 (224)-253-9417 -Giga-Ops Global Solutions is a rapidly growing IT consulting services company with locations in the United States, specifically in Illinois, and in Hyderabad, India. -We assist clients in their transformation journey through consulting, industry solutions, business process services, digital and IT modernization, and managed services. Committed to our clients' long-term success, we seamlessly blend global reach with local client attention to serve them worldwide. ... Know more