Back Office Gaming Support Specialist with French and English - Relocation to Sofia

Skills

Job Specifications

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists to join our Game Support Team - get the job you will enjoy!

A typical day:

Assist our players with any issues they might experience or report
Focus on the player and provide the ultimate player experience
Listen to the voice of the players and communicate it further to the appropriate teams
Work with our team to improve our processes

If you have:

Fluency in French and a good command of English
Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
Player empathy and understanding a player’s perspective when tackling their issues
Understanding of Player Support
Desire to help the players as best as possible and to contribute to the team’s success

We Offer:

Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

About the Company

TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include dig... Know more

Related Jobs

Company Name

Logitech

Job Title

Esports & Partnership Marketing Manager

Paris, France

On site

Full Time

21-02-2026

Company Name

Monolith Board Games

Job Title

Community Manager / Responsable Communication (H/F)

Paris, France

Hybrid

Freelance

02-02-2026