Job Specifications
Sales Support Advisor
Worthing, West Sussex
Full time, Permanent
£25,500 per year (OTE of up to £28,000 to £33,000 per year including uncapped commission) plus various company benefits
Working under the guidance of our Customer Service Manager Lou, and team leaders Jacob and Sam, you'll become an essential part of our contact centre team. Your hard work and contributions will play a key role in delivering outstanding service and support to our customers.
Join a team that's pioneering the smart way to better health, where your work empowers millions to take control of their wellbeing.
What can we offer you in return? *
Balance & Support
Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
Company Sick Pay Scheme
Enhanced Family Leave
Learning & Development
Apprenticeship Schemes
Career Development Opportunities
Bluecrest Academy for Aspiring Managers
Leadership Development Programme
24/7 Learning Library - accessible for everyone!
Financial & Lifestyle
Salary exchange pension
Generous uncapped commission structure. Our current Sales Advisors are earing an OTE of anything from 28,000 - £33,000 per year including commission)
Employee Charity Sponsorship Scheme
Retail and Leisure Discounts
Home Office Allowance
Sophos @Home Protection
Employee Assistance Programme
Health & Wellbeing
Discounted Gym Membership
Cycle to Work Scheme
Four Free Health Assessments per year for yourself, family or friends
50% Off Additional Health Tests
Life Insurance
After qualifying period & subject to terms and conditions and/or eligibility.
Responsibilities
Managing inbound sales enquiries from customers, across B2B, B2C and our Strategic Partners via multiple channels (email, telephone, direct mail, live chat, etc) and identify opportunity to personalise our products.
Making outbound calls to previous B2C customers via an automated dialler, encouraging them to utilise our services.
Making outbound calls to previous B2B customers via at automated dialler, encouraging them to utilise their employee benefit.
Making outbound calls to previous B2C customers to offer the opportunity to sign up for our subscription service.
Taking accountability and achieve all required customer interaction SLAs.
Taking accountability and achieve all current sales KPIs.
Being open and proactive to coaching, feedback and sales skills training.
Achieving an industry standard of Quality Assurance score of 95%
Adhering to ISO 9001 and internal sales policies
The above is not an exhaustive list of duties and responsibilities, and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.
The hours...
Full time, Permanent
37.5 hours per week
These hours can fall any days between Monday and Sunday
Monday to Friday working hours, any times between: 7am - 8pm
Saturday and Sunday working hours, any times between: 8am - 5.30pm
Weekends are rotational: you may find yourself working 2/6 weekends
Hybrid - 1 day per week in the office
What We Would Like To See From You..
Desirable
Previous experience in a contact centre sales-focused role, either Inbound or Outbound.
Dynamic and performance/results-orientated individual.
Previous experience working within a commission-based role
Proficient is use of Microsoft Office tools
Excellent sales/persuasion and negotiation skills
Able to demonstrate skill in objection handling
Interest in health care is desirable
Essential
The capacity to listen attentively to the customer and identify any package tailoring opportunities that meet the customer's needs.
Demonstrable experience working towards targets and KPI's in previous roles
Flexibility to adapt to different customer types and communication styles, in a fast-paced environment.
Strong empathy and ability to read customer emotions and act on these accordingly
Ability to build quick rapport with customers and pick up on conversational cues
Ability to pitch the benefits and main USP's of our product and packages
Able to demonstrate resilience when faced with objections and complaints
Excellent verbal and written communication skills.
Strong Planning and organisational skills
Comfortable to work to own initiative in a remote setting
Works well in a team environment
Professional telephone manner
Personal integrity and pride in work
Able to be flexible and adapt to all customer situations and correspondence; sales, service, mail, chat, telephone, email
Ability to work well under pressure
Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process
Ready to Take the Next Step?
If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we'd be thrilled to hear from you.
Once we've reviewed your application, if it feels like a great match, one of our rec
About the Company
Bluecrest Wellness offers high-quality health assessments, delivered on-site or through our network of over 2,000 venues nationwide. With tailored follow-up advice as standard, the health and wellbeing of your employees can dramatically improve resulting in fewer sick days and increased productivity.
Include Bluecrest Wellness in your employee Health Benefits scheme and take advantage of:
• Cost-effective prices which allow you to offer health checks to your entire workforce
• Network of 2,000+ locations including on-site v...
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