Job Specifications
Job Title: ServiceNow Platform Developer
Location: Dallas, TX
Employment Type: Contract
Job Overview
We are seeking a highly skilled ServiceNow Developer with AI experience to design, develop, and implement intelligent automation solutions within the ServiceNow platform. The ideal candidate will have strong hands-on experience in ServiceNow development along with exposure to AI/ML, Generative AI, or intelligent automation initiatives.
This role requires a technical professional who can bridge traditional ServiceNow workflows with modern AI-driven capabilities to enhance enterprise productivity and user experience.
Key Responsibilities
Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, HRSD, CSM, etc.)
Build and enhance workflows, business rules, UI policies, client scripts, and integrations
Integrate AI capabilities such as Virtual Agent, Predictive Intelligence, GenAI, and intelligent automation
Implement AI-driven use cases including chatbot automation, ticket summarization, classification, and recommendation engines
Develop REST/SOAP integrations between ServiceNow and external AI/ML systems
Work closely with product owners, architects, and business stakeholders to translate requirements into scalable technical solutions
Optimize platform performance and ensure adherence to ServiceNow best practices
Participate in Agile ceremonies and contribute to sprint planning and delivery
Required Skills & Qualifications
4+ years of hands-on ServiceNow development experience
Strong experience in JavaScript, Glide API, ServiceNow scripting
Experience with ServiceNow modules such as ITSM, ITOM, HRSD, or CSM
Exposure to AI/ML concepts, Generative AI, or ServiceNow Predictive Intelligence
Experience integrating third-party APIs (REST/SOAP)
Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus
Strong understanding of Agile/Scrum methodology
About the Company
NextGenPros is an IT consulting company. Our deep expertise in product engineering, technology innovation and staffing solutions has helped clients turn IT into strategic assets. Whether you want to create digital products or want to formulate a strategic roadmap, we help you engineer your digital tomorrow. At NGP, we understand that business challenges are ever changing, and our goal is to deliver cost effective and time saving solutions.
From Discovery to Delivery, our team of experts will conduct a thorough analysis to u...
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