Skills

Communication Ansible VMware Training Linux Organization GCP

Job Specifications

Job Title :-Google Cloud - VMware Support

Location :-remote ,Canada

VMware troubleshooting and NSX troubleshooting skills

Must have :-

VMware troubleshooting ( iDRAC interface, ESXi Host, HW failure, ESXi disconnection)
Cloud Knowledge ( GCP Preference)
Ansible awareness
NSX troubleshooting skills
Linux command skills

Job description :-

Job Summary

The Sr Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex issues and conducting root cause analyses to enhance customer satisfaction and uphold the organization's commitment to quality and security standards.

(1.) Key Responsibilities

1. Provide Advanced Technical Support For Vmware Nsx By Resolving Complex Incidents, Performing Root Cause Analysis, And Implementing Effective Solutions To Technical And Security Issues.

2. Collaborate With Cross-Functional Teams To Ensure Seamless Operations And Enhance The Security Posture Of The Organization, Addressing Complex Tickets Within Agreed Slas.

3. Participate In Knowledge Management Initiatives By Updating And Maintaining The Knowledge Base, Ensuring Comprehensive Documentation Of Solutions And Processes.

4. Conduct Training Sessions For New Team Members And Coach Analysts To Improve Their Technical Skills And Operational Efficiency.

5. Strive For Superior Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Identifying And Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Vmware Nsx .

2. Strong Troubleshooting in Linux command skills

3. Experience In Incident Management And Root Cause Analysis.

4. Knowledge Of Security Best Practices And Operational Standards.

5. Strong Communication And Collaboration Skills.

Certification

1. Optional But Valuable Certifications: Vmware Certified Professional (Vcp), Vmware Nsx-T Data Center, Itil Foundation Certification.

About the Company

Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 15 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries. Headquartered in Farmington Hills, Michigan, we specialize in temporary workforce solutions, permanent placements, contract-to-hire, and recruitment process outsourcing (RPO) across the USA, Canada, Mexico, and India. At Yochana, we go beyond traditional hiring agencies--our customized recruitment strategies and AI-driven ... Know more