Job Specifications
Mid-Level Process Engineer (LPOS)
Buffalo, NY / Cleveland, OH
7 Months (Possible Ext.)Summary:
Leverages advanced design thinking and process engineering expertise to reimagine, modernize, and transform by optimizing end-to-end processes
Elevating user experiences, and informing optimal technical solutions (e.g. AI, automation, optical character recognition, internal/external platforms, etc.) that drive enterprise-wide growth and operational excellence.Role Summary: This contract role provides surge capacity to support multiple concurrent CX/process engineering initiatives across the enterprise.
You will quickly ramp into active workstreams, lead discovery and facilitation sessions, document current-state processes and experiences, identify improvement opportunities, and translate findings into clear business and technical requirements to enable solutions such as automation, AI, OCR, and platform enhancements.What You'll Deliver (Outcomes)
Current-state process maps and experience/journey documentation using established standards
Analysis and synthesis of qualitative quantitative insights to surface pain points, root causes, and opportunities
Future-state workflows and recommendations that improve experience, growth, efficiency, reduce risk or expenses
Clear requirements (business technical) that enable automation/AI/OCR/platform solutions
Facilitation outputs: workshop agendas, artifacts, decisions, and action plans
Change adoption support materials (impacts, comms, stakeholder readiness)
Key Responsibilities:
Lead and/or support discovery with cross-functional partners and create a clear scope and problem framing
Design and facilitate working sessions with stakeholders, capture outputs and drive closure
Build reusable artifacts (process maps, RACI/SIPOC where applicable, requirements, documentation)
Partner closely with internal leads to support parallel workstreams and maintain delivery momentum
Communicate progress, risks, and dependencies with strong documentation discipline
Required Skills:
Business process management / end-to-end experience and process design inclusive of tool utilization and documentation
Strong facilitation and stakeholder management (including senior stakeholders)
Requirements writing and translation of designs into implementable needs
Experience supporting transformation initiatives and sustaining adoption
Preferred Experience:
Financial services domain exposure
Salesforce domain experience
Loan Ops / Wealth Ops process and technical exposure
Experience & Education:
Bachelor's degree (Business, Engineering, or related)
5 years leading cross-functional process improvement and/or design thinking initiatives focused on client and/or employee experience.
Certifications (Preferred):
Lean / Six Sigma
User-Centered Design
· Travel As needed based on workshop cadence and stakeholder needs (specify if travel is required).
· Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
About the Company
Founded in 2002, TalentBurst is an MBE and JCC certified firm that provides award winning solutions globally.
Services:
Banking, Financial Services, & Tech Staffing
Health & LifeScience Staffing
SLED (State, Local Gov, Education, Utility) Staffing
High Hazard & Global Payroll (EOR)
1099/IC Validation & Compliance (AOR)
Awards:
2004-2025 Newsweek Best Company for Diversity
2024-2025 USA Today Top Workplaces Best Place To Work
2024-2025 Newsweek America's Greatest Workplaces for Women
2024 Monster Top Workplaces for Remote ...
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