Job Specifications
Primary Job Title:
ServiceNow DeveloperAlternate/Related Job Titles:
ServiceNow Engineer
ITSM Developer
ServiceNow Application Developer
Platform Developer - ServiceNow
IT Operations DeveloperLocation:
Kansas City, MO, USAOnsite Flexibility:
Not specifiedContract Details:
Position Type: Contract
Contract Duration: Not specified
Start: As Soon As Possible
Pay Rate: $39.08 - 63.83/Hr
Job SummaryThe ServiceNow Developer will design, develop, configure, and maintain solutions within the ServiceNow platform to support business functions across ITSM, ITOM, ITAM, Software Asset Management (SAM), HR Service Delivery (HRSD), Common Service Data Model (CSDM), and CMDB. This role partners with cross-functional teams to deliver scalable, high-quality enterprise solutions aligned with strategic objectives.Key Responsibilities
Design, develop, and implement customized ServiceNow applications and modules including ITSM, ITOM, ITAM, SAM, HRSD, and enterprise workflows
Develop and maintain integrations between ServiceNow and enterprise systems using APIs, MID Servers, and IntegrationHub
Implement and maintain a healthy CMDB following CSDM principles
Design and maintain data models and relationships between Configuration Items (CIs)
Develop automation solutions leveraging Flow Designer, Orchestration, and custom scripting
Enhance platform performance, availability, and reliability through proactive maintenance
Adhere to ServiceNow development best practices including code reviews, documentation, and compliance standards
Maintain platform integrity during upgrades, patches, and deployments
Conduct unit testing, debugging, and issue resolution
Troubleshoot and enhance existing ServiceNow solutions
Collaborate with stakeholders, analysts, architects, and developers to translate requirements into scalable technical solutions
Participate in Agile/Scrum ceremonies including sprint planning and retrospectives
Research and implement emerging ServiceNow capabilities such as Predictive Intelligence, Virtual Agent, and Performance Analytics
Write, translate, and code software programs according to specifications
Perform software updates, testing, and scripting enhancements
Analyze user needs and develop optimized software solutions
Perform other duties as assigned
Comply with all policies and standards
EEO/Disabled/Veterans
Required Experience
Bachelor’s Degree in computer science or related field and 4 years related professional experience required, OR
Associate Degree and 6 years related professional experience required, OR
High School Diploma/GED and 8 years related professional experience required
Minimum of 3 years of hands-on ServiceNow development and configuration experience
Strong knowledge of computer equipment, storage, back-ups, operating systems, and tools used in an operating environment
Proven expertise in one or more of the following: ITSM, ITOM, ITAM, SAM, HRSD, CSDM, CMDB
Experience with JavaScript, Glide API, HTML, CSS, and REST/SOAP integrations
Familiarity with ServiceNow data structures, update sets, ACLs, and business rules
Nice-to-Have Experience
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
One or more Implementation Specialist Certifications (ITSM, ITOM, SAM, HRSD, etc.)
Required Skills
ServiceNow development and configuration
JavaScript and Glide API
CMDB and CSDM management
Preferred Skills
ITSM, ITOM, ITAM, SAM, HRSD expertise
REST/SOAP integrations
Agile/Scrum collaboration
Automation using Flow Designer and Orchestration
Platform performance optimization
Additional Skills from Original Description
Predictive Intelligence and Virtual Agent exposure
Performance Analytics
Software design and customization
Code reviews and documentation
Cross-functional technical recommendations
Strong analytical and problem-solving skills
Excellent written and verbal communication
Close attention to detail and focus on quality
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the ClientInfrastructure Engineering Firm designing and building essential infrastructure for cities. With a long-standing commitment to safety and quality since 1898, the organization focuses on building a thriving society through reliable and innovative infrastructure solutions.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.Job Number:
26-01904Hashtags:
#gttjob
About the Company
Global Technical Talent (GTT), a subsidiary of Chenega Corporation (www.Chenega.com) with over $1.3 billion in revenue and 5,800 US employees, is a leading provider of Total Talent Solutions. With a strong presence in the US, Canada, and India, GTT delivers Global Staffing, SOW (Statement of Work) solutions, RPO (Recruitment Process Outsourcing), Direct Sourcing, and Global Payroll services.
Headquartered in Portsmouth, New Hampshire, and founded in 1999, GTT has over 22 years of experience in the staffing industry. The comp...
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