Skills

Jira ServiceNow DevOps Azure DevOps Test Defect Management Regression Testing Scrum Regression Azure software testing Agile SDLC

Job Specifications

QA Engineer (ServiceNow)
Location: Marlow/Hybrid
Salary: £40,000 - £52,500 + Benefits
Reporting to: IT Test LeadThe Opportunity
We're looking for a QA Engineer with strong ServiceNow experience to join a growing Business Systems team working on a large-scale ServiceNow platform. This is a key role within a dedicated ServiceNow delivery squad, where quality, reliability, and continuous improvement are central to everything we do.
You'll play a pivotal part in shaping test strategy, owning test execution, and ensuring high-quality releases across ServiceNow modules. If you're passionate about testing, enjoy working closely with delivery teams, and want to make a real impact on enterprise ServiceNow implementations, this role is for you.What You'll Be Doing
Leading QA activities within a ServiceNow delivery squad
Creating, reviewing, and executing test plans and test scripts (manual and automated)
Testing ServiceNow in-house developments and third-party integrations
Reviewing user stories and technical/functional specifications to design effective test coverage
Working closely with Scrum Masters, Developers, Product Owners, and Business Analysts
Managing and tracking defects, risks, and issues through to resolution
Supporting regression testing and validating that releases meet business requirements
Promoting QA best practices and contributing to continuous improvement across testing processesWhat We're Looking For
Proven experience in a QA/Software Testing role
Hands-on experience testing ServiceNow, particularly:
ITSM
CSM
Strong understanding of the ITIL framework
Experience creating and executing test cases, managing defects, and performing regression testing within ServiceNow
Experience with manual and/or automated test execution and analysis of results
Familiarity with the full SDLC, including Agile and Waterfall methodologies
Experience using test and defect management tools such as Jira, Zephyr, or Azure DevOps
Confident working collaboratively with development and delivery teams
A pragmatic, enthusiastic mindset with a sharp eye for detail
A genuine passion for quality and continuous learningDesirable Experience
Designing, developing, and executing ServiceNow ATF test cases
Exposure to non-functional testing (performance, load, security)
Experience testing ServiceNow TPSM
ServiceNow certifications and/or ISTQB certificationWhy Apply?
Work on a high-profile ServiceNow platform within a growing organisation
Be part of a collaborative, delivery-focused team
Have real influence over test strategy and quality outcomes
Competitive salary and benefits package
Ongoing opportunities to develop your ServiceNow and QA skillset

About the Company

Lynx is a well established, privately owned, UK based recruitment firm that enjoys successful working relationships with some of the UK's leading companies and SMEs. We believe that hiring people into their dream job can genuinely change their lives for the better. And companies hiring the right talent can be crucial to achieve goals, grow and improve their overall results. Our specialised business units provide IT Technical, IT Sales, Project Management, Finance, Engineering, Marketing and HR staff across the UK and int... Know more