Job Specifications
A Bit About Us
At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team, revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.
We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
Who are we looking for?
We’re are looking for an experienced Product Owner and Manager to focus on our AI Services and Ops domain who applies AI with discipline to improve service and operations. Your starting point is introducing ServiceNow before extending AI and workflow automation across the highest-value operational journeys. You’ll validate use cases, run controlled experiments, and ensure adoption sticks. Success means faster resolutions, tighter SLAs, and higher satisfaction rates.
Working in a fact-based, experience-based, and evidence-based manner, the Product Owner Manager is responsible for ranked, product backlogs underpinned by empirical product discovery and validation. The Product Owner Manager facilitates and orchestrates a framework for setting, prioritising, defining, validating requirements to deliver quantifiable business outcomes and value.
What will you be doing day-to-day?
Build, own, and maintain a Product Backlog that is both visible and transparent, using appropriate tooling such as Jira. Ownership of the 1-n product backlog – working with other POMs, Senior POMs, Lead POM & Delivery & Design Director to build aligned, ranked cross portfolio backlog.
Working with key stakeholders, define end-to-end user story maps and customer journey maps and identify future development needs. Develop, maintain, and distribute Product roadmaps to provide clarity on value outcomes of all planned work over a 12-month period.
Working with end users, Technologist and Channel and Sales teams, embed a culture of Product Discovery & Validation, while taking risks associated with value, viability, usability and feasibility into consideration.
Own and communicate our Delivery commitments, ensuring dependencies on all delivery teams are understood and aligned. Review and assess the impact of proposed changes and, working with colleagues, help facilitate documented assessments of viable options so that solutions can be agreed upon and defined
Be a central point of reference for all changes related to the product, communicating clearly how changes can impact one another
What You’ll Need
We actively encourage applicants with proven, hands-on IoT experience or mobile, as this expertise will be critical in driving adoption, unlocking new use cases, and ensuring our IoT offering delivers measurable business value.
Experience developing a deep understanding of customer needs and translating them into clear requirements
Able to combine technical competence with business and commercial awareness and excellent communications skills
Knowledge of and experience in developing and prioritising product backlogs
Proficiency in analysing data, forming theories, and developing action plans
Excellent stakeholder management skills and confidence to challenge others in an appropriate way
Ability and capacity to manage a demanding workload, handle conflicting priorities and a proven success rate of delivering high quality products, quickly and at scale
Experience of working in an Agile environment with multi-disciplinary teams
Experience in using tools such as Confluence, JIRA, Trello, Lucid and Microsoft 365 suite
An understanding of various agile artifacts and ceremonies, and how to effectively work with engineering teams within these frameworks
What do we offer you?
At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.
We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.
Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
We’re committed to healt
About the Company
Gamma Communications plc is a leading supplier of communication services in the UK, German, Spanish and Dutch business markets. It is admitted to trading on AIM and employs approximately 1,900 people. With a range of UCaaS, mobile and connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience.
Gamma’s largest market is in the UK where the company’s network-based services are supplied to SME, Public Sector and Enterprise market...
Know more