Job Specifications
Description:
Position Title: CAN - Operations Officer II
Duration: 1 year
Schedule: Mon- Fri anytime between 8am-8pm shifts. 8am-4pm or 12pm-8pm or 10:00am-6pm
Work Location: Mississauga, Ontario
Hybrid: 4 days in office
ADMIN/CLERICAL ONLY:
Back-office vs Telephone work: Back office
CANDIDATE PROFILE DETAILS:
Degree/Level of Education: high school diploma, Post-Secondary Education an asset
Certifications Required: No
Years of Overall Experience: 2-4 years of overall
How will performance be measured: productivity and quality – work they complete, and partner conversations
Preferred/Ideal Candidate Background: keep up with fast-paced work, self-starter, attention to detail, team player
SUMMARY OF THE ROLE:
- Typical Day-to-Day Responsibilities: reviewing accounts, dealing with emails using the system. Reviewing documents for compliance
- How much time is being spent in meetings: 2 hours a week
- Who are they interacting with (internal/external) – internal 50%
- Will the contractor have access to any customer data? YES!
MUST-HAVE Hard Skills:
1. Fast-paced, multitasking, work well under pressure
2. Detail oriented
3. Computer Skills – MS Suites Excel: basic understanding
4. Previous admin work/ previous Ops officer work 2+ years
5. Strong oral and written communication skills
6. Able to work independently/ excellent time management skills
7. Banking Experience/ Previous financial institution
NICE-TO-HAVE
1.) Knowledge of Host applications is an asset
Department Overview
The Small Business Banking Account Review (SSBAR) team is a dedicated group of officers within Business Banking aimed at streamlining the review of new business accounts and non-personal terms across Canada. As a result, our centralized team, the analysis, support, and commitment to our partners has developed a consistent approach nationally. We aim to ensure all new Small Business Banking accounts and terms that are opened, or updated via a Maintenance Change, are compliant in accordance with policies. Operating as ONE, we strive to support our partners in strengthening their understanding of achieving compliance when completing the SBB account review process.
Job Description Reporting to the Team Manager, the Operations Officer role is responsible for reviewing system input as well as business specific documentation for compliance and accuracy as outlined in our business' procedures.
Core accountabilities include: Review 100% of new SBB accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information required to adhere to AML/KYC/KYB compliance in line with business specific procedures
Effectively support partners with questions and clarification in resolving deficiencies identified Support the ongoing improvement to the customer experience to develop customer dedication
Job Requirements
• Ability to work well independently and as part of a team
• Strong communication, interpersonal, planning and time management skills to work in a fast-paced environment
• Ability to work efficiently to meet individual and team driven benchmarks
• Be conscientious and detail oriented in order to mitigate any risk to the bank
• Understand and apply operating policies and procedures
• Customer driven with a focus on providing exceptional customer service at all times
• Ability to take ownership of situations and know when to escalate issues as required
• Ability to multi-task and work in a fast paced, high volume environment
• Ensure Service Level Agreements are adhered to at all times
• Ability to assess and make decisions on ensuring Small Business Accounts are AML/KYC/KYB compliant
• Adopt to new process and technology improvements
• Focus of work is on the completion of day to day processes or activities, however might be assigned additional activities as required
• College and/or university degree would be an asset
• Please note – post pandemic this role will be required to attend our office in Mississauga on a regular basis
MUST HAVE:
1. Fast-paced, multitasking, work well under pressure
2. Detail oriented
3. Computer Skills – MS Suites Excel: basic understanding
4. Previous admin work/ previous Ops officer work 2+ years
5. Strong oral and written communication skills
6. Able to work independently/ excellent time management skills
7. 7.Banking Experience/ Previous financial institution
NICE TO HAVE:
1. Knowledge of Host applications an asset
EDUCATION: high school diploma, Post-Secondary Education an asset
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that
About the Company
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-chan...
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