Job Specifications
Details:
Job Description
Stefanini Group is looking for IT Infrastructure Service Owner for a globally recognized company!For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at (248) 728-2627/Alfher.Hidalgo@stefanini.com for faster processing. Thank you!
We are seeking a highly motivated and experienced IT Service Owner to take ownership of Infrastructure services, specifically focusing on Server and Storage operations. This role is critical in driving operational excellence, reliability, and automation across our infrastructure environment. As a key leader within our IT organization, you will play a pivotal role in improving service stability, reducing operational toil, and enabling sustainable automation practices.
The ideal candidate brings a strong automation mindset, a disciplined approach to operational handoffs, and the ability to work collaboratively with cross-functional teams and vendors. In this position, you'll have the opportunity to influence the evolution of our infrastructure operations by implementing sound ITSM principles and driving measurable outcomes in a regulated environment.
Key Responsibilities:
Own the end-to-end operational reliability of server and storage infrastructure services, ensuring stability, performance, and scalability.
Drive automation initiatives to eliminate repetitive manual tasks, improve operational efficiency, and reduce time-to-restore for incidents.
Develop and maintain operational documentation, including runbooks, escalation paths, and recovery patterns, ensuring seamless handoffs across teams.
Collaborate with platform and development teams to design and implement automation solutions using governed patterns.
Lead efforts to operationalize and standardize IT Service Management (ITSM) practices, leveraging platforms like ServiceNow to drive ownership-based routing, consistent change controls, and improved visibility.
Identify recurring issues and implement process improvements to eliminate repeat incidents, focusing on long-term stability rather than short-term fixes.
Partner with vendors and internal stakeholders to reduce reliance on reactive problem-solving, institutionalize knowledge, and establish repeatable operations.
Ensure compliance with regulatory requirements by embedding controls, validation artifacts, and reporting discipline into day-to-day operations.
Influence and drive standardization across teams and vendors through clear communication, measurable goals, and evidence-based decision-making.
Act as a key contributor in the transition away from legacy platforms while ensuring operational readiness for modernized infrastructure components.
About You:
You are passionate about building scalable, reliable, and automated infrastructure operations. You thrive in a collaborative environment and are eager to bring your expertise in operational excellence, ITSM, and automation to a role that prioritizes service stability and sustainability. If you enjoy transforming manual processes into automated solutions, driving measurable outcomes, and leading with an evidence-based approach, we want to hear from you!
Clarifying statements
This role partners with the ServiceNow Platform Owner and platform developers to operationalize ServiceNow outcomes in the Infrastructure tower; it does not own ServiceNow platform administration or the ServiceNow roadmap.
This is not a ticket-queue role and not a platform admin role. Success is measured through improved operational predictability, reduction of recurring issues, stronger governance and standardization, sustainable automation, and overall service stability — not day-to-day ticket throughput.
Job Requirements
Details:
Qualification summary
Typically 5–8+ years (or equivalent progressive experience) in infrastructure operations / reliability with accountability for outcomes: stability, time-to-restore, repeat-incident reduction, and operational readiness.
Proven ability to build repeatable operations: runbooks, escalation paths, standard recovery patterns, and disciplined problem elimination (not just restoring service and moving on).
Strong toil-reduction mindset: identifies repeat manual work and replaces it with standardized procedures and safe automation; collaborates effectively with platform/development resources to implement automation through governed patterns.
Demonstrated ability to operationalize an ITSM platform into real outcomes: ownership-based routing, consistent change patterns, measurable controls, and visibility that reduces “unknown dependency” outages.
Comfortable in regulated environments: builds controls and evidence into normal operations (documentation, validation artifacts, reporting discipline) so audit response is repeatable and not hero-driven.
Governance without authority: can drive adoption and standardization across tower teams and vendors through influence, clarity, and measurable outcomes.
Vendor workload reduction orientation: ali
About the Company
Stefanini Group is a multinational company with a broad portfolio of technological solutions. Our global presence spans 41 countries and 44 languages. Motivated by a shared entrepreneurial spirit, we help our clients transform their business through digital innovation, working in an agile manner and co-creating for a better future.
We believe technology can revolutionize a company and that innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize...
Know more