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Burns Sheehan
Information Technology Support Engineer

Information Technology Support Engineer

On site

London, United kingdom

£ 50,000 /year

Full Time

11-03-2026

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Skills

Communication Go Microsoft 365 Azure Active Directory

Job Specifications

IT Support Analyst - £45,000 - £50,000 | 4/5 Days per week in London

Here at Burns Sheehan, we are working exclusively with a Global Private Equity Firm as they look to bring in an IT Support Analyst to support their London office. This role sits within their European IT team and focuses on delivering high-quality support to senior stakeholders and visiting teams.

This is a hands-on position suited to someone confident working in a fast-moving environment where communication and professionalism matter as much as technical knowledge. You will be supporting senior leaders day to day, making sure technology works exactly as it should across laptops, meeting rooms, collaboration tools and remote access.

The Role:

You will act as the go-to person for technology support in the London office, ensuring both on-site and remote users receive a reliable and responsive service.

Key responsibilities include:

Providing high-level support to executives and senior stakeholders
Setting up and supporting laptops, mobile devices and Microsoft 365 applications including Outlook, Teams and OneDrive
Managing users and permissions within Active Directory and Azure AD
Supporting Exchange Online and hybrid environments
Troubleshooting network connectivity, VPN and remote access issues
Managing meeting room technology including AV systems and video conferencing platforms such as Teams, Zoom and Webex
Working with infrastructure and security teams to resolve more complex technical issues
Maintaining clear documentation and knowledge resources

If you are an IT support professional who enjoys working closely with senior stakeholders and taking ownership of the user experience, this could be a strong fit.

IT Support Analyst - £45,000 - £50,000 | 4/5 Days per week in London

About the Company

Established back in 2004, Burns Sheehan is a specialist technology recruitment agency based in London & Manchester. We partner with growing organisations with a compelling story to tell and connect them with world class tech talent across the UK and Europe, creating industry-leading teams across Software Engineering, Product & Delivery, Platform Engineering & Infrastructure, Data, C-Suite & Leadership. Whether you're scaling up with multiple hires, seeking a game-changing executive, or building out a brand-new squad, our f... Know more