Skills

Communication Problem-solving Customer Service Networking Windows Azure Active Directory TCP/IP

Job Specifications

Service Centre Analyst (IT Support)
Location: Bristol, UK
Salary: £29k per annum
Contract: 12-Month Fixed-Term Contract (FTC)
Strong potential for permanent opportunity upon successful completion

Our client is a globally recognised organisation operating across multiple countries, delivering essential services that positively impact communities worldwide. With a strong focus on innovation, inclusivity, and continuous improvement, they are committed to providing high-quality support across a modern and evolving IT landscape.

Based in Bristol, you will act as a key point of contact for IT support, delivering first-line technical assistance and excellent customer service. You'll collaborate with internal teams and global stakeholders to resolve issues, improve processes, and maintain a reliable IT environment-ideal for someone proactive, customer-focused, and eager to grow within a supportive team.

Key Responsibilities

Provide first-line IT support via service portal, phone, and face-to-face interactions
Troubleshoot and resolve incidents across a range of technologies
Proactively identify and resolve potential issues before they impact users
Maintain and improve IT documentation and knowledge base
Support IT asset management processes
Contribute to continuous improvement of service delivery and operational procedures
Collaborate with global IT teams and internal stakeholders

Skills & Experience Required

Experience supporting Microsoft technologies including Azure AD, M365, Exchange Online, and SharePoint
Knowledge of Active Directory, DNS, TCP/IP, and networking fundamentals
Experience with Windows 11, MS Office, and device builds (Intune)
Strong problem-solving and troubleshooting skills
Excellent communication and customer service abilities
Ability to manage workload independently and prioritise effectively

Interested? Apply now to learn more about this opportunity and take the next step in your IT support career.

*P. S: The company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role.

About the Company

Specialising in recruitment across the tech, digital, engineering, and government and defence sectors, iO Associates have extensive experience in securing the best talent to create the products and infrastructure of the future. Our dedicated team of highly experienced and knowledgeable consultants provide bespoke solutions, working with businesses to find the perfect fit across contract, interim, search, and permanent appointments. We offer end-to-end support, from Statements of Work and IR35 determination processes to full... Know more