Skills

Communication Customer Service Networking react Process Improvement

Job Specifications

Who We Are

CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

We are looking for a Network Operations Engineer who will be part of a team providing Network Infrastructure support across locations for HPE Networking.

Role will be both remote & onsite support so will require travel.

Primary position is to delivery new project deployments or upgrades with guidance & support from the rest of the network team.

The tasks will include (but not limited to):

Installation of equipment
Manages communication with customer of project progress
Manage technical tests, work on proof of concepts
Ensuring SLA requirements and Customer Satisfaction metrics are on or above target
Completion of network health checks both wired & wireless as per agreed process
Provision of network device configuration either via Aruba Central / Juniper MIST or local to device to supplied requirements
Adhering to strict policies and processes around security and data protection
Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams
Driving HPE value-add service enhancements through innovation and process improvement
Creating internal technical documents for local team
Troubleshooting hardware and firmware issues on networking infrastructure

Required skills and attributes

2 years of experience working with Aruba/Juniper/HPE Networking equipment
Strong customer service skills including the ability to simplify technical detail
Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines
Confident, collaborative working style and able to interface with people of all levels
Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership
ITIL Service Management Foundation
Experience of IT incident major management
Experience working within a structured project
Comfortable working with Aruba ClearPass, Aruba Central & Juniper MIST environments

If you're excited about the prospect of joining our team and believe your skills and career aspirations align with this role, we encourage you to apply today.

Want to join us?

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https://www.hpe.com/us/en/legal/privacy.html

CDS supports and applies the principle of equal opportunity. We recruit and retain the most qualified individuals, regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability.

About the Company

Welcome to CDS, a Hewlett Packard Enterprise company! CDS (Customer Delivery Services) is an independent Hewlett Packard Enterprise company and a wholly-owned subsidiary of HPE in Europe. CDS works as a local delivery platform for all HPE service business units and delivers field technical services to HPE customers and in some instances to its own customers as well. Our company has a long tradition of delivering highly customized services and we pride ourselves on our commitment to employees, service quality and customer s... Know more