Job Specifications
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Bold, Trusted
Trusted Partners:
Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
Fortinet: Elite VIP Program – one of only 2 in the UK
AWS: Advanced Solution & Managed Service Provider Program
Job Description
Role Overview:
We are seeking an experienced Senior ServiceNow Consultant with strong technical leadership and pre‑sales capability. This role blends advanced platform development with solution consulting—supporting customer engagements, shaping technical designs, and ensuring successful delivery of high‑quality ServiceNow solutions.
They will lead the design, development, transformation and maintenance of ServiceNow deployment across our customer organizations.
Key Responsibilities:
Advanced Platform Development
Lead the design, development, and optimisation of complex solutions across the ServiceNow platform.
Build custom applications, integrations and automation using:
Server/clientside JavaScript, Flow Designer, Scripted REST APIs, Workflow Editor/Flow Designer
Develop scalable, maintainable code following ServiceNow best practices.
Review code from other developers and provide mentoring and technical oversight.
Solution Architecture & Design
Translate high-level business requirements into robust technical designs and implementation plans.
Lead technical workshops, produce architecture and solution documentation, and validate solution feasibility.
Guide platform strategy, module adoption, and roadmap development.
Pre-Sales & Customer Engagement
Partner with sales, architecture and delivery teams to support pre‑sales activity, including:
Requirements discovery sessions
Solution demonstrations and platform walkthroughs
Technical proposal development and effort estimates
Advise customers on ServiceNow capabilities, licensing, and best practice implementation approaches.
Present confidently to senior stakeholders and assist in shaping statements of work (SoWs).
Technical Delivery & Governance
Own the end-to-end delivery of complex features, integrations, and platform enhancements.
Ensure compliance with governance standards, architectural principles, and development frameworks.
Support upgrades, patch cycles and platform performance improvements.
Maintain comprehensive documentation for solutions, integrations and custom modules.
Stay up to date with ServiceNow best practices and new features.
Required Skills & Qualifications:
4–7+ years hands-on ServiceNow development experience.
Deep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, SecOps or custom app development. Strong experience with:
JavaScript (server & client)
Script Includes, Business Rules, UI Policies, Client Scripts
Integration Hub, REST/SOAP integrations, MID Server
CMDB modelling and platform security (ACLs, roles)
Proven experience in presales, technical consultancy or customer facing solution design.
Ability to articulate complex concepts to both technical and non‑technical audiences.
Experience mentoring junior developers and contributing to coding standards.
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.
Willingness to learn and adapt in a fast-paced environment.
Certified Implementation Specialist (ITSM/ITOM/CSM/HRSD/SecOps/etc.)
ServiceNow Presales and Design Certification
Personal Attributes
Strong leadership, problem solving, and analytical skills.
Excellent communication and stakeholder engagement abilities.
Confident presenting to customers and supporting sales opportunities.
Ability to balance hands-on development with solution design and consultancy.
Self-motivated with a focus on continuous improvement.
Desirable (but not required)
ServiceNow Certified System Administrator (CSA)
One or more of:
Certified Application Developer (CAD)
ServiceNow Certified Technical Architect (CTA) – or progress towards it
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Experience in coaching and mentoring colleagues and customers.
What We Offer:
Mentorship and training from experienced ServiceNow professionals.
Opportunities for certification and career
About the Company
Telefonica Tech is a specialist provider of integrated technology solutions, with an end-to-end portfolio including Cyber Security, Cloud, Data & AI, Business Applications and Modern Workplace solutions.
We're not just a technology company. We're an extension of your business. We drive secure digital enablement and help solve our customers' most complex business challenges, accompanying them on their digital transformation journey as a trusted partner. We work together to create positive impact for businesses and the wider ...
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