Skills

Communication Shopify Customer Service CRM Training Architecture

Job Specifications

About Us:-

Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and Middle East.

About the Role:-

Title-Tech Platform Manager

Location- London, UK

Type- Permanent

Level- Hybrid 3 days office

Key Responsibilities

Setup configuration and ongoing management of Shopify Plus instances integrations and upgrades

Oversee and optimise the endtoend D2C architecture including integrations with PIM OMS WMS Finance CRM and Reporting systems

Manage user permissions access controls and customer data privacy requests deletions data access

Implement and manage Shopify Flows and customer service workflows as needed

Partner with territory platform managers to align global standards and share best practices

Translate complex business problems into scalable technical solutions and work with engineering teams on frontend and backend design

Troubleshoot critical Shopify configuration issues in production environments and drive timely resolution

Create maintain and deliver technical documentation process guidelines and user training materials

Act as a bridge between technology and business teams communicating platform capabilities and enabling adoption

Continuously refine document and train teams in platform usage to improve performance and efficiency

Qualifications Experience

3-5 years technical management experience in eCommerce with handson Shopify Plus expertise in multiinstanceglobal environments

Proven experience with PIM OMS and WMS systems

10 years IT Business Analysis or technical solution design experience including at least 3-5 years in eCommerce

Strong working knowledge of Shopify frontend standards APIs and data structures

Track record of translating requirements into practical innovative solutions

Skilled in technical documentation requirements gathering and architecture diagramming

Proficient in tools for process design technical specification and knowledge management

Demonstrated ability to deliver on time manage multiple priorities and work both independently and collaboratively

Excellent written and verbal communication skills for both technical and business audiences

Degree in Information Technology Engineering Business or related discipline

About the Company

Net2Source (N2S) is a global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 32 countries. and in-house Glo-Cal (global and local) teams to support our clients. We carve out custom talent solutions, keeping People, Process, and Technology as the pillars of making the process simple, robust, and efficient. With over 3,500+ contractors working worldwide, we specialize in Contingent Staffing, RPO, Direct Sourcing, Payroll Solutions (EOR/AOR), ... Know more

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