Job Specifications
Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
Requirements
Your role
We are recruiting for a Senior Delivery Manager on a permanent basis. You will have a passion for both delivering user-centred digital services iand supporting junior and mid-level Delivery Managers in their career progression . You will have experience of working in a public sector environment, with a working knowledge of public sector standards and principles, such as the Service Standard. You will divide your time between:
working as a ‘hands on' Senior Delivery Manager for client projects, or across a client portfolio;
supporting recruitment of both permanent and contract Delivery Managers for Methods; and
Providing some coaching / mentoring for Delivery Managers and junior / graduate Delivery Managers.
Key to this role is delivering excellent client service, often overseeing a number of projects, at a portfolio level. You will also support the Lead Delivery Managers with creating a safe, welcoming and encouraging environment for our team of Delivery Managers,
Your responsibilities for delivering excellent client work will include:
Often being the first point of contact for the client with the wider team. You will need to be credible and influential in liaising with clients, often working alongside a Product Owner / Manager from the client, and supporting them in their role
Facilitating agile delivery and transformation on client projects - Acting as a servant-leader for multidisciplinary teams, helping them to plan their work, remove blockers, and report progress. Managing and communicating project risks, issues and dependencies
Supporting on managing project budgets and budget burn down
Ensuring we are delivering for our clients against the statement of work, and raising risks and issues internally to the Methods Digital management team when needed
Your responsibilities within the Methods Digital Delivery Management Team:
Helping create a welcoming, safe and inclusive team environment
Coaching more junior team members in Agile and Lean practices, and contributing to the wider cross-Methods delivery management community of practice
Providing support for some more junior members of the team, including helping them manage issues that arise on client work, responding proportionately and supportively
In all your work, you will:
Champion user needs and accessibility
Understand the GDS Service Manual and Service Standard and coach others to understand how it affects both their work, and the product
Advocate for the use of agile methodologies, to design and develop services iteratively
Skills We Are Looking For
Communication skills. You can mediate between people, communicating with stakeholders at all levels. You can manage stakeholder expectations and facilitate discussions about risk and complexity. You are a fantastic and approachable listener, who the team can trust, who promotes a safe and respectful team ethos
Life-cycle perspective. You know how to successfully lead teams through the full product life cycle. You can identify which tools and techniques should be used at each stage. You can develop sustainable support models. You can identify and deal with potential risks across or between all stages of the product life cycle. You know how to coach others. You can contribute to the assessment of other teams, providing guidance and support as they move through stages of the product life cycle
Maintaining delivery momentum. You know how to optimise the delivery flow of teams. You actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You can identify innovative ways to unblock issues
Planning. You know how to lead a continual planning process in a very complex environment. You can plan beyond product delivery. You can identif
About the Company
Methods is the leading digital transformation partner for the UK public sector. We care deeply about making our public services better and have been doing this for 28 years.
Methods partners with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around citizens.
Committed to having social impact, we enjoy an enviable track r...
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