Home
Jobs
Intec Select
Service Desk Analyst (Dutch Speaking)

Service Desk Analyst (Dutch Speaking)

On site

Peterborough, United kingdom

Freelance

26-02-2026

Share this job:

Score my CV

Skills

Communication Active Listening Customer Service Attention to detail Training Effective Communication Questioning Techniques

Job Specifications

Customer Service Advisor - (Dutch speaking) - IT Consultancy - £18.85 Umbrella Figure - Fully Onsite

No experience required, full training provided
Dutch language skills are essentialOverview:
I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.

Key Responsibilities:

Communicate clearly and transparently with customers, keeping them informed and confident in the service
Work within established policies and procedures to ensure high standards and compliance
Seek opportunities to enhance the customer experience by identifying improvements to existing processes
Manage incidents involving vulnerable customers with care and sensitivity
Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
Report any policy or process breaches swiftly and accurately
Use various tools and platforms to maintain effective communication with customers
Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion
Skills & Experience Required:

A confident and friendly telephone manner
Strong verbal and written communication skills
Ability to meet and exceed targets
A proactive attitude, comfortable working both independently and in a team
Excellent multitasking and organisational skills
Sharp attention to detail
Fluent in DutchPackage:

£18.85 Umbrella Figure
3-6 month contract (may be extended)
Office based
Collaborative and forward-thinking data culture
Opportunities to work with modern cloud-based data platforms

About the Company

Intec Select is a leading specialist IT Recruitment Consultancy which delivers bespoke recruitment services to some of the world’s leading organisations. With 20 years’ experience in IT Recruitment in London and Kent, Intec Select was founded on a wealth of experience and high-level, highly regarded expertise. Intec Select has built and established long-term relationships with our clients by delivering a quality service at competitive prices. As a trusted advisor to our clients we fully understand not just their technical... Know more