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Technology Support Specialist (systems admin)

Technology Support Specialist (systems admin)

On site

Lenexa, United states

Freelance

26-02-2026

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Skills

Teamwork Slack ServiceNow Customer Service Active Directory

Job Specifications

Title: Technology Support Tech (Gen)

Duration: 6months

Location: Lenexa, Kansas -66219

Work Schedule : (8-5 M-F with a one hour lunch).

The Client is seeking a motivated and service-oriented IT - Technology Field Support Tech to join our onsite team in Lenexa, KS. As a Freelance IT Support Specialist I, you will provide essential technical support to end-users, manage inventory, and assist with basic troubleshooting for both Mac and PC environments. You will play a key role in ensuring smooth technology operations for our staff while maintaining high standards of customer service.

Technical Proficiency:

Display basic knowledge of PC and Mac troubleshooting, Active Directory, SCCM, and JAMF.
Deliver excellent customer support in-person, over the phone, and in writing.
Manage user expectations and de-escalate stressful situations professionally.

Ticket Management:

Utilize ServiceNow for ticket updates, assignments, closures, sorting, and filtering.
Prioritize and manage your ticket queue effectively.

Troubleshooting:

Provide Tier1 support for connectivity issues, peripherals, hardware/software break/fix scenarios.
Handle password resets and multifactor authentication setup/reset.

Escalation:

Triage and escalate complex issues appropriately via Slack channels, phone, or ServiceNow to the correct teams or team members.

Inventory & Asset Management:

Perform basic asset inventory tasks including scanning hardware into inventory, arranging warranty repairs/replacements, imaging new machines (PC/Mac), cleaning/maintaining stock rooms, and conducting physical asset counts.

Shipping & Receiving:

Manage the shipping and receiving of hardware for new hires and break/fix replacements.

Process Documentation:

Create clear process documentation as needed to support IT operations

Qualifications:

Basic familiarity with PC/Mac troubleshooting; Active Directory; SCCM; JAMF preferred.
Experience with ServiceNow or similar ticketing systems desired.
Strong teamwork skills; ability to communicate clearly with users of varying technical backgrounds.
Must be detail-oriented and organized in handling inventory and documentation tasks

About the Company

Service-oriented company built with a motto "Right Partners In Your Success". - a WBENC Certified Company Embracing Technologies Or By Helping Our Customers Fill Resources ; We Are NINJAS In Every Rightful Manner! Come Join Us And Be Our Part Of The Family. Know more