Job Specifications
Temporary position from April - August 2026. The Operations Intern at Zoot plays a pivotal role in developing, tracking, and assisting the execution of a unified operations strategy that aligns with Zoot’s Corporate Strategic Plan and annual goals. Reporting to the COO, the Operations Intern will be responsible for developing, tracking and balancing meeting cadence, agendas, and content; managing, tracking, and maintaining the COP; assisting with collaboration and coordination across functional teams; developing and managing executive communication (internal and external); managing expense reporting and approvals; tracking and maintaining the COO’s calendar, cadence, and task priorities; assisting the Lead Operations Officer with cross-functional operations and strategy development, tracking, and management. For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting-edge data sources to help reduce risk. Essential Job Functions
Assist in the development and management of Zoot’s meeting cadence to include agendas, notes, KPI and deliverables tracking, reporting processes, and meeting management.
Assist in the development of the COP that brings together operational strategy, product roadmaps, project status, and the overall Zoot strategic plan.
Assist in identifying and developing process improvements across all of Zoot’s operations.
Manage expense reporting and assist in developing reporting processes, trends analysis, KPIs, and gap analysis to increase Zoot’s effectiveness across all functional areas.
Assist in the management of the COO’s personal and professional schedules including making travel arrangements and organizing complex activities and events.
Handle confidential and non-routine information, including managing COO email communications.
Develop executive level communication for internal and external stakeholders to include email, memorandum, briefs, pitches, and company-wide presentations.
Assist COO in serving as an executive contact for client relationships at any point.
Compliance with and knowledge of Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
Work independently on special, non-recurring and ongoing projects which may include planning and coordinating multiple schedules.
Other duties as assigned – it is understood that this list of major duties and responsibilities is not an all-inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.
Core Competencies Required Job Specific:
Business Acumen - Understands how Zoot generates revenue and what drives expenses; knowledgeable in current policies, practices, trends, technology, and other information that affects Zoot as a business; understands or anticipates how changes could impact the business; ability to understand and cope with different business situations (e.g. financial, marketing, sales, operations, personnel).
Communication (Manager/Leader) - Creates an environment that fosters open and honest communication from all parties involved; identifies the appropriate medium(s) in which to convey messages and ideas; listens attentively to understand the true meaning in others’ messages and input; communicates goals and execution strategies to their team; available and accessible for their team.
Communication (Presentation) - Able to effectively relay complex ideas and concepts to an audience while representing the company in a positive and professional manner; effective in a variety of formal presentation settings (one-on-one, small and large groups) and with a variety of audiences (employees, managers, external parties); able to command attention and manage process during the presentation; able to change style or tactics midstream if something isn't working.
Composure – Able to maintain a rational and objective demeanor when faced with stressful or emotional situations; makes emotional and physical changes to manage, control, and reduce tension in trying situations; handles pressure and/or stress effectively and does not become defensive or irritated; professional maturity; not derailed by obstacles or rejection.
Dealing with Ambiguity - Able to cope with change; versatile; can shift gears as priorities or business needs change; able to act without having all the answers; doesn't get frustrated when things are ambiguous; able to move on if situation necessitates it, even if other tasks/projects are
About the Company
Zoot is a global provider of innovative acquisition, origination, and decision management solutions, offering our clients comprehensive and flexible tools to meet their unique initiatives. We provide business user control to empower our clients to adapt their solutions in support of their evolving business strategies. This approach gives our clients absolute control to fully implement rules, processes, and policies across the enterprise allowing for rapid changes as market conditions fluctuate. Zoot’s solutions are in produc...
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