Skills

Communication Data Governance Monitoring Customer Service Social Media Training Operating Systems Windows Azure Active Directory Windows Server

Job Specifications

About The Opportunity

The Technology department is responsible for planning, implementing, managing, supporting and improving the information technology infrastructure and data governance. The MAC System’s Support Specialist is the central point of contact to diagnose and resolve software and hardware incidents across a range of software applications, and various other technology initiatives.

In an effort to protect valuable resources, the MAC System’s Support Specialist must promote and adhere to the department’s security and data governance initiatives.

Duties include but are not limited to:

Supporting 30 users in an office environment (MUST HAVE corporate MAC experience)
Respond to users’ concerns, and conduct follow-up interviews with users to ensure issues have been addressed
Support remote work, on-premises troubleshooting and meeting room support
Protect value by keeping information confidential
Conform to policies and assist staff to comply with policies
Provide weekly task lists, and escalate issues regarding timing or resources to IT Systems Manager
Take ownership of issues, analyze, and implement fixes; escalate to IT Systems Manager or Director, Information Technology when necessary
Manage and track all IT assets in inventory
Configure and support Apple operating systems and mobile devices
Onboard new staff
Provide training and reference materials to end-users for hardware, software and meeting rooms
Be on-premises for Board meetings and other critical meetings identified in advance
Recommend and implement new applications or changes to existing applications
Facilitate, and promote activities to develop data governance initiatives
Review and be aware of new standards and regulatory changes, and understand the impacts as they pertain to data governance
Provide backup for the Senior Systems Administrator position
Participate in IT Disaster Recovery testing
Assist with the development and documentation of policies, procedures and controls relating to the administration of network, business processes and special projects
Provide backup to support other department roles as required
Other duties as assigned

Website

Support social media platform initiatives
Maintain and update website content
Document changes in Website Change Log
Communicate any Content Management System problems to IT Systems Manager or Director, Information Technology

Microsoft Office 365 - Perform Microsoft Office 365 administrator services including:

Investigate new features
Configure access privileges
Enroll new staff
SharePoint and Teams administration
Implement and manage information protection and compliance within the Microsoft

Office 365 environment including but not limited:

Data classification
Creating and managing sensitivity labels
Data loss prevention policies
Reporting
Data retention

About You

The successful candidate will have the following:

Bachelor’s degree in a computer related field
Minimum 3 years relevant work experience
Knowledge of Microsoft Office 365
Knowledge of Microsoft Office 365 security and data loss protection
Knowledge of configuring and supporting Apple mobile devices
Knowledge of MacIntosh hardware
Knowledge of configuring Apple OS and iOS
Knowledge of Microsoft Windows Server, Active Directory, Azure Cloud and Amazon Web Services
Knowledge of configuring and troubleshooting antivirus software
Knowledge of configuring and troubleshooting backup software
Knowledge of configuring and troubleshooting network connectivity
Knowledge of file integrity monitoring software
Faculty to provide exceptional customer service, multi-task, be self-motivated and a capacity to work with a minimal amount of supervision
Excellent verbal and written communication skills

About the Job

12-18 month contract, $75k/year with vacation + benefits
Hybrid position, 3 days a week, downtown Toronto, walking distance from Union Station
Opportunity to work with industry leaders and innovative technology solutions
Professional development and potential for longer term employment
A collaborative and supportive team environment
A primarily flexible work from home approach, with some onsite client meetings and team meetings

LROIT

How To Apply

Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to jpbaragwanath@lrostaffing.com. If you are already registered with us, please contact your Senior Recruiter. Please quote job 18793.

LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.

Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please no

About the Company

At LRO Staffing, relationships matter. We know that long-lasting relationships are based on trust and respect. It's how we do business. Furthermore, It's the reason our clients and candidates continue to include us in their plans, careers, and refer others without hesitation. We are a leading, full service search & staffing agency that specializes in the recruitment and placement of permanent, contract and temporary positions. Our actions speak louder than words. As recruitment professionals, we have assembled a team of ... Know more