Skills

Communication Microsoft 365 Stakeholder Management Problem-solving Customer Service Azure Active Directory

Job Specifications

IT Service Desk Analyst (12-month FTC)

McCabe & Barton London Area, United Kingdom (On-site 5 days a week)

About the Role

We are partnered with our Banking client looking for a proactive and technically capable Service Desk Analyst to join our financial Service Desk team. As the first point of contact for IT support, you’ll play a key role in resolving technical issues, managing service requests, and ensuring a smooth experience for users. This is a hands-on where you’ll support critical applications and collaborate with internal teams and external vendors.

Key Responsibilities

Resolve first-line technical issues and service requests in line with SLAs
Provide third-party support for applications
Log and manage tickets across phone, email, and walk-up channels
Build and configure desktops, laptops, and mobile devices
Support new joiners, movers, and leavers with account setup and access changes
Maintain audit logs and provide evidence for service management controls
Create and update SOPs and knowledge base articles
Track hardware movements and maintain asset records
Raise security awareness and identify risks
Collaborate with internal teams and external vendors to deliver excellent outcomes

What We’re Looking For

Experience in a service desk or IT support role
MUST have experience in providing third-party support for critical applications, coordinating with external vendors to manage incidents, changes and problem records
Strong understanding of Microsoft 365, Active Directory, and desktop deployment
Experience working within an Azure environment
Familiarity with ITIL processes and audit controls
Excellent communication and stakeholder management skills
A customer-focused mindset with strong problem-solving skills
Technical aptitude and a willingness to learn and grow
Certifications such as ITIL v4 Foundation or CompTIA A+ are a plus
Strong customer service and communication skills

If you're ready to take ownership of IT support and thrive in a dynamic, multi-site environment, we’d love to hear from you.

About the Company

McCabe & Barton are part of the Holley Holland Group. Having built our reputation on successfully delivering cross-functional results within Technology & Business, Change and Transformation, for 20 years, we are respected and regarded as an industry leader in recruitment research and execution. By developing long term relationships with our clients, acting as an extension of their business, identifying and engaging suitable candidates on their behalf, we have established ourselves as a trusted partner. We are a member of ... Know more

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