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James Chase
Service Desk Analyst

Service Desk Analyst

On site

West sussex, United kingdom

£ 31,000 /year

Full Time

27-02-2026

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Skills

Communication Problem-solving Customer Service Networking Windows Active Directory

Job Specifications

Service Desk Analyst | 1st & 2nd Line Support | Permanent

We’re hiring a proactive Service Desk Analyst to join a busy IT team supporting 250+ users across head office and remote sites.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering excellent customer service - this could be for you.

What you’ll be doing:

Providing 1st & 2nd line support (hardware, software & networking)
Supporting Microsoft Windows & Active Directory environments
Managing incidents in line with SLAs & ITIL processes
Supporting remote users & virtual desktop environments
Escalating to 3rd parties and internal teams where needed
Contributing to knowledge base documentation & projects

What we’re looking for:

Service Desk experience (250+ users)
Strong troubleshooting skills
Excellent communication & customer focus
Experience with Windows, AD & remote working
Comfortable working to KPIs & SLAs

ITIL knowledge and experience with ITSM tools (e.g. Assyst) would be a bonus.

If you’re looking for a role where you can make an impact and grow your technical skillset, let’s connect.

About the Company

For over a decade, we've brought extraordinary candidates and companies together. But what makes us different from other recruiters? It's simple. We take the time to find the right fit. We're only interested in building long-term relationships - with clients and candidates. Our team take a personal, consultative approach to recruitment. Whether you're looking to improve employee performance or develop future leaders, you'll be supported at every stage. Because we don't fill roles; we build cultures. Our core areas of expe... Know more