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Service Desk Analyst

Service Desk Analyst

On site

Castle donington, United kingdom

£ 132 /day

Freelance

13-01-2026

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Skills

Communication Problem-solving Customer Service Training Questioning Techniques Windows Windows 10 Active Directory

Job Specifications

We are looking for a number of Service Desk Analysts to join the successful IT support team within the NatWest Group providing First line technical support to a user base of over 65,000 colleagues.
You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone.
You'll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate.
What you will be doing:
- Provide a single point of contact to internal colleagues reporting IT related issues
- Diagnose and resolve technical issues using your problem-solving skills and questioning techniques
- Obtain both technical information and business impact to minimise downtime to colleagues
The Skills you will need:
- A passion for customer service
- Ability to flex your communication, both written and verbal
- Previous service desk experience and understanding of working to KPI's is an advantage
- Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange
* skills need but not essential as training is provided
What we will offer in return:
Day rate £132.33 + Overtime and Shift Allowance
Opportunity based on performance to move into a Permanent role with NatWest
8 weeks paid training
If you're interested and you would like to know more then please apply now. IND_PC1
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

About the Company

Lorien is a technology, transformation and telecom talent solutions specialist. We combine tech expertise with the scope, depth and breadth of large-scale talent solutions. Driven by both clients and candidates, covering Europe and the US, we work with all sectors, sizes and tech needs – from start-up to established, tech companies and those who use tech to propel them further - we work with them all. Our unique position in the market means we have the insight to create tailored solutions – keeping our clients ahead of t... Know more