Skills

Communication CRM Marketing

Job Specifications

Context & Impact

We are looking for a Digital Customer Success Manager (Digital CSM) to support customers through digital engagement and ensure they get the most from our SaaS platform.

In this role, you will monitor customer health, follow up on digital programs, and improve platform adoption and retention. You will reactively engage with customers, address product usage challenges, and collaborate cross‑functionally to enhance overall customer satisfaction.

Challenge

The main challenges you'll face are:

Tracking and improving customer engagement and health metrics
Preventing churn by engaging customers with declining usage
Driving scalable digital adoption strategies across customers

Key Responsibilities

Track customer health and engagement metrics using Customer Success tools
Respond to customer inquiries and resolve product usage issues
Reach out to customers with reduced engagement to improve retention
Support customers through digital onboarding, in‑app messaging, and online resources
Share insights and feedback to optimize digital customer success strategies

Key Requirements

Hard skills:

1–2 years of experience in Customer Success, Customer Support, or Digital Engagement
Experience with CRM systems or Customer Success platforms (Gainsight or ChurnZero preferred)
Understanding of SaaS products and onboarding best practices
Ability to work with customer engagement and performance data
Strong written and verbal English communication skills

Soft Skills

Customer‑centric approach
Strong communication and collaboration skills
Ability to work independently in a fast‑paced environment

Our Offer

Competitive salary according to industry benchmarks
Benefits: Performance‑based bonus, comprehensive benefits
Career growth & learning opportunities
Flexibility in working hours and working from home
Company events and perks

Company Info

Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights—spanning hardware, software, cloud, IoT, and OT.

With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.

We Help Our Customers

Tame hybrid infrastructures
Manage compliance risks
Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems

From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.

Our Culture Is Built On Four Values

One Team – united across boundaries
We Care – customers and people at the centre
We Grow – learning, sharing, improving
We Deliver – focusing on what truly matters

Team Info

You’ll join the Customer Success team, working closely with Marketing, Product, and Support teams.

Call To Action

Ready to join us? Click Apply now or share this role with someone in your network.

About the Company

Gain full visibility into your IT, OT, and IoT assets. Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A simple question has become challenging: ‘Who is using what device?’ IT managers must often make decisions based on scattered, out-of-date, and incomplete data sources. How can you effectively manage an organization's IT if you’re not 100% sure of what assets you have to manage in the first place? This q... Know more