Job Specifications
If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary, and contribute to the largest digital transformations around the world.
What’s in it for you?
At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.
What is the scope of this role?
We are seeking a Senior Project Manager to lead complex Business Support Systems (BSS) transformation and delivery programs within a telecommunications environment. The role is responsible for end-to-end management of large-scale BSS initiatives, including billing, CRM, product catalog, order management, charging, customer lifecycle, and digital channels, working across business and technology teams. You will act as the primary owner of delivery, governance, risk management, and stakeholder alignment, ensuring projects are delivered on time, within budget, and to agreed quality standards.
Lead end-to-end delivery of complex telecom BSS programs from initiation to go-live and hypercare
Manage scope, schedule, budget, resources, and risks across multiple workstreams
Act as the primary interface between business, IT, vendors, and system integrators
Oversee delivery of billing, CRM, order management, product catalog, and charging solutions
Establish and run project governance, executive reporting, and steering committees
Proactively identify and mitigate delivery risks, dependencies, and issues
Ensure quality through UAT, cutover planning, and production readiness
Drive vendor performance and contractual milestone delivery
Support Agile, hybrid, or waterfall delivery models as required
What skills and experience will you need for this role?
8–12+ years of project management experience in telecommunications
5+ years delivering large-scale BSS programs
Proven experience managing system integrators and offshore delivery teams
Track record of successful billing or CRM transformations is highly preferred
Strong understanding of telecom BSS architectures and integrations
Experience with leading BSS platforms (e.g. Amdocs, Netcracker, Ericsson, Oracle, Salesforce, Zuora, etc.)
Familiarity with OSS/BSS integration points and APIs
Knowledge of data migration, legacy decommissioning, and cutover planning
Expert in project planning, financial control, RAID management, and reporting
Strong command of Agile, Waterfall, and hybrid delivery models
Excellent executive communication and presentation skills
Education
A degree in a related field
Who is Netcracker Technology?
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
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About the Company
Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy. Our innovative solutions, value-driven services and unbroken delivery track record have enabled our customers to grow and succeed for more than three decades. With the latest technological advancements in key areas including 5G monetization, AI, automation and vertical industries, we help service providers to reach...
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