Job Specifications
PROCESS IMPROVEMENT ANALYST (CO-OP)
About TelMAX Inc.
Based in York Region, telMAX is a private equity‑backed all‑fibre digital infrastructure platform that provides a 21st‑century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry‑leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all‑fibre network to residential and business customers across Southern Ontario.
Your Position & How You Will Contribute
Reporting to the Operations team, the Process Improvement Analyst will support the documentation, organization, and improvement of business and field processes across the organization. In this role, you will work closely with cross‑functional teams to capture how work is performed today and convert it into clear process maps, Standard Operating Procedures, and operational documentation that improve consistency, visibility, and efficiency.
This is a hands‑on, learning‑focused opportunity that provides exposure to day‑to‑day operations while developing practical skills in process improvement, documentation, and cross‑functional coordination.
Responsibilities & Key Duties
Document current business and field processes by working with team members to understand workflows and turn discussions into clear process maps and written procedures
Develop, update, and maintain process maps, flowcharts, and Standard Operating Procedures to support operational consistency and clarity
Identify gaps, inefficiencies, duplication, or inconsistencies in existing workflows and suggest practical process improvements
Organize and maintain a centralized repository of process documentation, templates, trackers, and reference materials
Support contract and vendor documentation by organizing files, tracking key dates (renewals, expiries, milestones), and ensuring records are accurate and up to date
Assist with vendor and contractor onboarding by collecting required forms, certifications, and supporting documentation
Maintain operational trackers and support accurate data entry within internal tools and spreadsheets
Assist in preparing reports, summaries, dashboards, and presentation materials for leadership and cross‑functional updates
Coordinate with Operations, Procurement, Finance, and other internal teams to gather information and support alignment across processes
Provide day‑to‑day administrative and project support across departments
Contribute to process standardization initiatives that improve efficiency, visibility, and scalability across the organization
What You Bring
Strong organizational skills with the ability to bring structure to unorganized information
High attention to detail and accuracy with documents and data
Ability to translate conversations and working sessions into clear written documentation
Strong written and verbal communication skills
Ability to manage multiple priorities and work independently
Interest in operations, process improvement, and organizational effectiveness
Experience
Previous co‑op, internship, or office experience is an asset
Exposure to process documentation, workflow mapping, or operational coordination is an asset
Basic understanding of contracts, procurement, or administrative operations is an asset
Education
Must be currently enrolled in an official co-operative education program at a recognized Canadian post-secondary institution
Currently enrolled in a college or university program such as Business Administration, Operations Management, Supply Chain, Industrial Engineering, Commerce, or Project Management
Eligibility to work full-time during the co-op term as per school guidelines
ImPACT Values
Performance & Commitment
We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.
Agility & Collaboration
We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.
Customer Centricity
In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.
Trust & Integrity
We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.
Equity Statement
telMAX Inc. is an eq
About the Company
Connecting Communities with Canada’s Fastest Internet telMAX’s 100% pure fibre network delivers unmatched speeds to communities in the GTA, both residential and business, when it matters most. Offering fibre internet, TV, and home phone services at competitive prices, telMAX’s cutting-edge network provides symmetrical uploads and download speeds up to 10 Gbps with ultra-low latency – delivering a connection without compromise. We’re proud to be locally focused, employing staff from the communities we serve and actively suppo...
Know more