Skills

Communication

Job Specifications

Job Description

We are seeking an enthusiastic and customer-focused Food and Beverage Team Leader to join our dynamic team in Sheffield.

As a vital part of our hospitality organisation, you will play a crucial role in ensuring exceptional guest experiences through high-quality food and beverage service.

Provide a warm and personalised welcome to all guests, creating a friendly and inviting atmosphere

Lead, develop, and support a team of service specialists in daily hotel operations.

Maintain high standards of service, contributing to the attainment of the department's qualitative and quantitative targets.

Assist the F&B Manager to implement hotel strategy and reach KPI's.

Develop close relationships with guests to encourage loyalty and enhance guest satisfaction

Assist in the preparation and service of food and beverages, ensuring presentation and quality meet our exacting standards

Collaborate with kitchen staff to understand menu items and communicate special dietary requirements

Maintain a clean and organised work environment, adhering to all health and safety regulations

Handle cash and card transactions accurately and efficiently

Respond promptly and professionally to guest inquiries and concerns

Contribute to the overall success of the team by supporting colleagues and adapting to operational demands.

Qualifications

- Passion for hospitality and food and beverage service

-Previous experience in a similar food and beverage role is preferred

-Excellent communication and interpersonal skills

-Strong team player with a collaborative approach

-Detail-oriented with a keen eye for quality and presentation

-Flexible and adaptable, willing to meet the demands of a dynamic hospitality environment

-Basic knowledge of food safety practices

-Ability to work efficiently in a fast-paced setting

-Customer service-oriented with a friendly and enthusiastic demeanour

-Physical stamina to stand for extended periods and carry moderate loads

-Basic numeracy skills for handling financial transactions

-Willingness to learn and grow within the organisation

About the Company

Destination hotels that make everyday moments matter. Every Novotel is a destination in itself. The natural and intuitive modern design gives our hotels a relaxed but lively atmosphere, making each area the perfect spot for guests and locals to have a drink, a bite to eat, work, play or just relax. At Novotel, everyone can disconnect from busy life and make time to reconnect with themselves, their family or friends, through a range of rewarding experiences that have been designed to enhance life balance, sense of wellbeing... Know more