Job Specifications
Ondaro Is With You For What Comes Next.
Ready to elevate your work experience? At Ondaro, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation.
Ondaro invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.
Ondaro is seeking a high-performing Business Process able to elevate the appropriate team member when needed .
What You’ll Be Doing
Facilitate customer workshops to establish functional business challenges, design business processes, or elicit the functional needs of the customer
Produce, present, and advise findings and recommendations to customers
Supports the overall business/projectbusiness / project plan by contributing to the analysis of project deliverables; Problem analysis, and resolution at functional and strategic level
Defines objectives of an assignment for other team members
Lead and delegate to solve problems
Ensure alignment of client and project team expectations
Provide strategic impact and/or advice on engagements within the domain of expertise; act as technical product and solution advocate
Evaluation of new features and produce comprehensive analysis and recommendations
Design, develop, and implement ITIL processes
Design and develop extensions to the ServiceNow data model in support of requirements towards CMDB, SACM, and other modules
Support and coordinate scheduling and execution of releases, product upgrades, and new technology deployments
Review and refine designs for usability, review testing scenarios, and refine test cases to ensure application quality; Work with users to review test results to ensure they meet expected results.
Provide Quality Assurance of deliverables and methodology; Ensure consistency of experience, approach, and deliverables
Facilitates UAT sessions and UAT material creation
Plan, develop and deliver client training
Perform and participate in product roadmap planning
What You’ll Bring To The Table
Recognized as subject matter expert within a specific business function
Highly specialized skill set
Influences best practices within the discipline
Conducts increasingly complex and vital work, unsupervised and with complete latitude for independent judgment
Knowledge and understanding of essential aspects and best practices across various processes in operational and business management related to that domain of expertise
Practical experience with agile methodologies/tools
Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
Experience with leading geographically separated customers and onshore/offshore teams
Interact cross-functionally on matters that require coordination across the organization and collaboratecollaborates well with other groups, voluntarily shares information
3+ years of experience on the ServiceNow platform
5+ years of experience working in a professional services organization or as a consultant
7+ years of business functional experience within your domain of expertise
7+ years of professional IT experience
Perks? Oh, yes.
Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.
We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
To learn more about Ondaro LLC please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn and YouTube!
Ondaro (“Ondaro LLC”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE . We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We wil
About the Company
Ondaro (formerly Cask NX) is a pure-play ServiceNow Elite Partner focused on designing, enabling and sustaining end-to-end business transformation. We help organizations move with agility, measure what matters, and harness ServiceNow to achieve the outcomes they need. Ondaro takes organizations from "this is how we've always done it" to "imagine what's next." For more information, visit ondarowave.com.
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