Job Specifications
Senior ServiceNow Developer
We are seeking a highly skilled and experienced Senior ServiceNow Developer to join our team full-time in support of our proprietary PaaS platform. This role is critical to advancing our ServiceNow capabilities and delivering scalable, high-impact solutions for both internal operations and external client workflows. The ideal candidate brings deep ServiceNow expertise, strong architectural thinking, and a forward-looking approach to automation.
Key Responsibilities
Platform Strategy & Development
Provide strategic input on ServiceNow best practices, emerging features, and platform efficiencies.
Translate complex business requirements into scalable, maintainable ServiceNow solutions.
Lead development initiatives end-to-end, including planning, stakeholder engagement, and execution.
Design and implement configurations compatible with a domain-separated ServiceNow architecture.
Architect and extend custom applications, integrations, and workflows aligned with platform standards.
Operational Support
Act as a subject matter expert (SME) for ServiceNow platform components, custom applications, and integrations.
Troubleshoot and resolve platform issues in accordance with standard change and release management procedures.
Perform regular audits, maintenance, and optimization to ensure data integrity, performance, and platform consistency.
Client-Facing Delivery
Support technical proposal development and onboarding activities for new clients.
Deliver ServiceNow-based automation initiatives that meet or exceed defined ROI and operational objectives.
Collaborate with client stakeholders to align platform capabilities with business outcomes.
Documentation & Communication
Maintain and evolve platform standards, architectural documentation, and development best practices.
Update internal process and technical documentation to reflect new features and enhancements.
Communicate platform changes and their impacts clearly and proactively to both technical and non-technical stakeholders.
AI & Emerging Capabilities
Work with ServiceNow AI and Generative AI features (such as Now Assist) as part of broader automation and platform initiatives.
Incorporate AI into workflows including incident or case summarization, resolution assistance, or knowledge support, where it adds value.
Participate in prompt design and tuning within ServiceNow’s AI tooling to improve accuracy and usability.
Support or extend Conversational AI, Virtual Agents, or AI Search through configuration, scripting, or flow development.
Contribute to responsible adoption of AI to enhance efficiency, user experience, and operational outcomes across the platform.
Required Skills & Experience
Minimum 5 years of hands-on ServiceNow development experience.
Proven experience working within domain-separated ServiceNow environments (strongly preferred).
Strong proficiency across core ServiceNow modules, including:
ITSM (Incident, Change, Request, Problem)
Service Catalog
ITBM / PPM
ITOM
Reporting & Performance Analytics
Experience with third-party integrations and custom application development.
Strong business process mapping, workflow design, and automation skills.
Excellent communication skills and the ability to engage effectively with stakeholders at all levels.
Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines
ServiceNow Certified Application Developer (CAD) Required
ServiceNow Certified System Administrator (CSA) Required
Benefits Of Working For Abacus
Exposure to diverse array of technologies
Part of a team of experienced engineers who aim to deliver exceptional service
Competitive compensation
Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
Opportunities to further technical education through online courses
Positive, friendly, supportive work environment
About the Company
Abacus, a business unit of Fresche Solutions, is a premier global provider of AS/400 focused cloud, managed services, and hardware. With a state-of-the-art technical laboratory and geographically distributed Production and DR data centers, Abacus has the team and resources to offer a flexible array of solutions. Regardless of what you call it – AS/400, IBM Power Systems, System i, IBM iSeries – the experts at Abacus Solutions can ease your fears about how to keep your business infrastructure running.
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