Job Specifications
Unleash Your Potential at L'Oréal's Beauty Tech!
For more than a century, L’Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with €42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L’Oréal offers beauty for each covering all beauty categories and catering to all beauty desires. With the acquisition of the Australian brand Aēsop in 2023, the Group continues to expand its portfolio through targeted acquisitions as part of its drive to create the future of beauty.
Today, L’Oréal includes more than 2,000 tech positions and is constantly growing. Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future.
Beauty Tech is how we know our consumers intimately, augmenting their beauty journeys with unparalleled diverse and sustainable experiences. Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L’Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications and Infrastructure.
YOUR FUTURE TEAM
Our Global HR Tech Team manages a set of digital services for employees, managers, and HR teams all around the world.
The team is seeking a motivated Service Delivery Manager to oversee the efficient delivery of HR Tech services globally. In this role, you will be responsible for managing the operations and support of HR systems globally, defining the standards for all zones, ensuring Service Level Agreement (SLA) compliance, driving global process improvements, and collaborating with the Global HR & IT leadership, zone teams, and managed service providers.
What you’ll do
Strategic Steering & Roadmap
Ensure continuous successful Service Delivery and consistency for our Global Applications: One Profile and One Payroll, as well as steering the roadmap forotherHRand Corporateapplications.
Govern the backlog of incoming demands, work with Business Owners on their prioritization, and ensure the proposed solutions are delivered ona timelybasis in line with the Core Model.
Stay informed about emerging trends in HR technology and contribute to the development of HR Tech strategy and governance.
Global Governance & Community Leadership
Lead the Global HR Tech Service Delivery Community, creating the process framework and fostering collaboration between all Zone HR Tech teams.
Lead the Group-wide Service Delivery Governance and provide strategic reporting on global incident trends to senior IT leaders.
Define, govern, and manage the support services within the defined standards (KPIs and SLAs). Ensure that best practices are standardized and followed globally.
Operational Excellence & Crisis Management
Set the global framework for corrective,evolutionaryand technical maintenance; take proactive action to ensure application stability and security to avoid potential service disruption and/or system outage.
Define a clear emergency action plan andvalidatethe disaster recovery plan in place.
Act as the ultimate escalation point and take ownership of critical global incidents, coordinating with regional teams and vendors to ensure fast resolution. Establish effective andtimelycommunicationwithGroup stakeholders. Ensure RCAs are provided and shared as learnings for all zones.
Collaborate with other Global IT functions, including Data, Cybersecurity, and Integrations, to ensure the end-to-end process is fully functional at all times.
Relationship Management & Performance
Develop andmaintaineffective relationships and communication with Business Leaders, Regional SDM leads, and external suppliers.
Pilot the performance of Global Managed Service Providers;identifyopportunities for their continuous technical upskilling and ensure alignment with L’Oréal’s global IT strategy.
Provide regular reports on service delivery with relevant KPIs; standardize andmaintainuser-friendly dashboards withreal-timedata.
Maintain effective communication and provide alerts to IT and business stakeholdersregardingsystem updates, issues, and improvements.
THIS IS WHAT YOU WILL NEED TO SUCCEED!
First and foremost, we love people that are curious, collaborative, eager to have an impact, proactive, and who value innovation, autonomy, and team spirit.
Secondly, in this specific position, it will be important for you to have:
Must Have
A true Service Delivery Manager Mindset
An interest for the HR and Corporate Domains
ITIL Certification
Proficiencyin ServiceNow or similar platforms, including incident management, problem management, change management, and service request management.
Ability to prioritize and manage multiple tasks simultaneously in a complex and
About the Company
Leading the world in beauty and pioneering the world of beauty tech; we are 86K employees across 150 countries on five continents.
Our 36 international brands are divided into four unique Divisions: Luxe, Consumer Products, Dermatological Beauty, and Professional Products. Our 36 international brands include Kiehl’s, Lancôme, Giorgio Armani Beauty, Yves Saint Laurent Beauté, Ralph Lauren, Clarisonic, Maybelline New York, Essie, Kérastase, IT Cosmetics, Prada Beauty, Biotherm, Shu Uemura, Viktor&Rolf, Maison Martin Margiela...
Know more