Job Specifications
IT Support Technician - Birmingham
£26,000
Join Our Team as an IT Support Technician!
Are you passionate about tech and thrive on solving problems? We're searching for an IT Support Technician who can deliver top-notch IT support and customer service-all while keeping systems running smoothly!
Who are Baily Garner?
With nearly 50 years of experience, Baily Garner LLP is a leading multidisciplinary construction consultancy with over 300 employees and offices in Eltham, Manchester, and Birmingham-delivering national coverage. We provide a full suite of services including Architecture, Building Surveying, Quantity Surveying, Project Management, M&E Engineering, Sustainability Consulting, and more.
Our purpose is to positively impact people's lives. We achieve this by delivering exceptional service and creating opportunities that make a real difference-for our clients, end users, our people, and the planet.
What You'll Do:
Provide fast, reliable IT support within SLA standards
Troubleshoot desktop, network, and infrastructure issues-calling in third parties when needed
Manage and resolve IT Helpdesk queries, ensuring swift outcomes and thorough reporting
Set up, test, and build hardware (including workstations) with confidence
Monitor system and network performance, fixing issues before they escalate
Keep printers, phones, and mobiles in top operational effectiveness
Handle user domain setups, printer configurations, hardware installs, and IP networking
Install/troubleshoot Microsoft products and operating systems
Take charge of IT and telecom logistics during office moves or reorganisations
Maintain peak performance for servers, PCs, laptops, and peripherals
Oversee all communication devices and tackle any technical issues
Spot and address network threats or vulnerabilities proactively
Configure and optimise network hardware/software
Develop and enforce network security policies that meet industry standards
Resolve network/security issues fast
Play a key role in maintaining our Cyber Essentials Accreditation every year
Stay ahead with industry trends and recommend fresh solutions
What You Bring:
CompTIA A+ or equivalent certification
At least 1 year of hands-on IT experience
Bonus Points For:
Network+
Security+
ITIL v4 Foundation
Ready to make your mark in IT? Apply now!
Some of our amazing benefits include:
Flexible working hours (choice of start and finish times based around a 7.25 hour working day, core hours between 10am-4.15pm) 36.25 hours per week
Hybrid working (potential to work from office and home)
Medicash health plan (money back on your dental, optical, physio appointments and more)
Life assurance cover (four times annual salary) for all colleagues.
In-house mental health first aiders
Pay reviews twice a year
25 days annual leave + bank holidays
Birthday leave
Long-service leave
Pay reviews twice a year
Scottish Widows pension and salary sacrifice (4.5% contribution matched)
Professional development scheme
Sponsorship of professional fees
2 paid corporate social responsibility days
Baily Garner LLP are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs.
Please note this position does not attract a salary that qualifies for sponsorship. We advise you to check this link on the Gov.uk website (https://www.gov.uk/skilled-worker-visa/your-job) to verify the salary thresholds. However, we will consider applications from all applicants
We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know.
We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know.
Example: If you need additional time for assessments, require materials in an alternative format, or need a different interview setting, please inform us, and we will make the necessary arrangements.
About the Company
Baily Garner is a leading multidisciplinary construction consultancy on a mission to positively impact people's lives. We believe in the transformative power of construction and its ability to create meaningful change. Our commitment to excellence and our holistic approach to projects allows us to make a real difference in the communities we serve.
With expertise in Architecture, Building Services Engineering, Building Surveying, CDM, Cost Consultancy, Decarbonisation and Energy, Independent Certifier, Project Management, ...
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