Job Specifications
Company Description
Founded in 2014, Shippeo is a leading European SaaS company transforming supply chain visibility. With a global presence and multicultural team of 27 nationalities operating across Europe, North America, and Asia, we offer real-time multimodal transportation visibility to top industry leaders across various sectors.
Our ambition is to become the world's leading supply chain data platform, using predictive AI, high-quality real-time data, and a robust partner network to enhance customer experience and operational excellence
.Learn more about our mission and values on our website: https://www.shippeo.com/en/company/about-u
Please Note: This role is based in Paris, France. It has a global focus and operates on a hybrid model,at least two days a week in-offic
e.Since we operate internationally, we ask all candidates to submit their CV in English. Unfortunately, applications submitted in French will not be considere
d.
Contract Type: perman
entFunction: Customer Deliv
ery
Role Sum
maryAt Shippeo, we are redefining real-time transportation visibility with our cutting-edge platform. As a Customer Delivery Manager, you will leverage your technical aptitude and client-facing skills to ensure a seamless experience for our major German clients and their carrier netwo
rks.If you are a tech-savvy problem solver who thrives in a fast-paced SaaS environment and loves turning complex data challenges into operational success, this role is for
you!
What you wil
l do You will act as the bridge between technology, carriers, and our customers. Your day-to-day will inv
olve:Carrier & Technical Onboarding: Leading the end-to-end operational onboarding of carriers, guiding them through mobile, telematics, and TMS integrations until they are fully operati
onal.High-Level Support & Troubleshooting: Serving as the primary point of contact for complex carrier and customer inquiries. You will frequently host 3-party calls to align stakeholders and resolve bottlen
ecks.Strategic Client Management: Participating in regular customer meetings to ensure strategic alignment, high Customer Satisfaction (CSAT), and optimal tracking r
ates.Cross-Functional Collaboration: Partnering closely with Customer Success Managers; Implementation Consultants, Solutions & Integration Engineers, and Product teams to escalate issues, improve data quality, and drive product enhancem
ents.
The skills you
bring To thrive in this role, you should have around 2+ years of experience in a fast-paced tech environment (SaaS, Tech Consulting, Project Management, or Technical Account Management), backed by an Engineering or Business degree, ideally in the supply-chai
n area.
Language & communicatio
n skillsGerman & English (Must-have): Fluent / C1 level required to seamlessly communicate with our DACH
network.Client-Facing Expertise: Ability to translate complex technical concepts into clear, actionable guidance for non-technica
l users.Technical & har
d skillsTech & Data Savvy: Comfort working with SQL, Excel, APIs,
and EDI.CRM Navigation: Proficiency in Salesforce (or similar CRM pla
tforms).Project Management: Strong ability to manage multiple onboarding projects and client requests simulta
neously.Troubleshooting: A natural ability to diagnose platform, integration, or data quality issues and guide users to a res
olution.Soft skills &
mindsetThe "Doer" Mentality: You are highly autonomous, hands-on, and take strong ownership of your po
rtfolio.Analytical Problem-Solver: You use strategic thinking to analyze data, find root causes, and build long-term so
lutions.Resilience & Adaptability: You can easily switch contexts and handle different tasks in a dynamic, high-growth envi
ronment.Cross-Functional Team Player: You excel at personal organization while working collaboratively across various internal depa
rtments.Nice-
to-HavesPrevious experience in Supply Chain, Transportation, or Lo
gistics.Familiarity with a programming l
anguage.Fluency in French or any other European l
anguage.
Recruitmen
t ProcessOur hiring process includes the followi
ng steps:Preliminary call with a Talent Acquisitio
n ManagerFirst interview with the Hirin
g ManagerCase study
interviewFinal interview with leadership and tea
m members
Additional I
nformation
Why jo
in Shippeo?At Shippeo, you will join a fast-moving company that values ambition, care, delivery, and collaboration. We offer an environment where impact is encouraged, ideas are valued, and development is
supported.
What se
ts us apart:Meaningful work with real-world impact in global su
pply chains.A diverse, inclusive, and interna
tional team.A culture of transparency, feedback, and continuo
us learning.Opportunities for growth, internal mobility, and professional
developmentHybrid work model and flexib
le policies.
To learn more about our culture and people, visit our Careers section or explore team stories on our soci
al platforms.
Diversity
and InclusionAt Shippeo, we are
About the Company
Shippeo is a global leader in real-time multimodal transportation visibility, helping major shippers and logistics service providers operate more resilient, sustainable, and customer-centric supply chains.
This is made possible with highly accurate real-time operational visibility and Transport Process Automation™ to streamline transportation processes, reduce latency and improve operational efficiency. Their Multimodal Visibility Network integrates with more than 1,000 TMS, telematics and ELD systems, enabling Shippeo’s p...
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