Job Specifications
Global Client Transformation Lead – Business Operations & AI
Location: London (Hybrid)
Required Skills & Experience
20+ years of experience in transformation, digital, or enterprise program leadership
Strong consulting or client facing experience with senior stakeholders‑facing experience
Proven ability to define strategy and execute at scale
Deep process expertise with the ability to identify transformation opportunities
Hands‑on exposure to AI, automation, and RPA programs
Strong program governance and execution discipline
Excellent communication, executive presence, and stakeholder management skills
Experience working in global, matrixed, and shared services environments
Nice to Have
PMP, CSM, SAFe, or Azure certifications.
Exposure to AI governance, model lifecycle management, or Responsible AI.
Role Structure – Three Core Elements
1. Strategic Management & Client Leadership
Act as the primary transformation partner for client leadership across Business Operations, Digital Transformation, and AI.
Define and own end-to-end transformation strategy for client accounts, including:‑
Multi‑year transformation roadmaps
Transformation charters and operating models
Business cases, value hypotheses, and ROI models
Shape and prioritize transformation initiatives across domains such as Quote to Cash, P2P, HRO, Manufacturing, Logistics, Sales Support, Supply Chain, Procurement, and F&A, Enterprise Standards, Customer Experience, et al
Identify, structure, and position AI-led and digital opportunities aligned to client business objectives and contractual outcomes.
Lead executive level client interactions, including steering committees and transformation councils.
Influence decision making on scope, investments, tradeoffs, and sequencing in complex, matrix environments.
Represent HCL as a trusted advisor and transformation leader, strengthening long term client relationships and strategic positioning.
2. Techno Functional Execution & Value Realization
Lead end-to-end execution of transformation initiatives, from discovery and design through deployment and steady state operations.
Own delivery of AI, automation, and process re‑engineering programs, ensuring:
Clear scope and deliverables
High quality execution‑quality execution
Realization of committed business benefits
Lead the deployment of solutions in areas such as Agentic AI, LLM-based technologies, low-code automation, RPA, workflow platforms, analytics, reporting, and COTS platforms.
Translate strategy into actionable execution plans, milestones, and measurable outcomes tied to productivity, efficiency, cost, and experience.
Partner closely with engineering, architecture, and operations teams to ensure:
Technical feasibility and scalability
Secure, compliant, and sustainable solutions
Track, validate, and evidence benefits realization with the client.
Drive adoption of new processes and technologies through structured change management and enablement.
3. Program Management, Governance & Client Reporting
Provide a single point of accountability for complex, multi-workstream transformation programs, ensuring predictable delivery against agreed outcomes.
Establish and operate client ready governance frameworks covering delivery cadence, risk and dependency management, and scope and change control.
Lead Agile and hybrid delivery models to drive visible, incremental progress across global and multi‑vendor teams.
Deliver clear, insight driven executive reporting—program status, risks, dependencies, and value realization—ensuring alignment between client expectations, delivery execution, and business outcomes.
About the Company
HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending Dece...
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