Job Specifications
Business Unit: Customer Science: We help brands to get a deeper understanding of their customers and uncover opportunities for more personalised experiences.
Team: Analytics
Reporting to: Head of Analytics
Location: London/Hybrid - 2 days in office minimum
ABOUT:
GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress.
We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.
Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs.
This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth, and deliver measurable impact.
THE ROLE:
The purpose of the role is to deliver insightful and actionable analysis that answers our clients' objectives in a timely manner. With a deep knowledge of our clients' customer data, you will deliver solutions and recommendations that meet the projects' agreed objectives. Fostering strong relationships with clients, communicating in a way that works for them, and having them believe and trust our analysis, are pivotal aspects of the role.
RESPONSIBILITIES:
Production of ad-hoc analysis for clients, agreeing project objectives, scope and delivering customer analysis and detailing key recommendations
Identifying and advising on actionable recommendations based on key findings from analysis
Answering quick questions using data to help guide business decisions
Peer review of colleague's work, prior to delivery to clients
Present methodologies, potential solutions and results at client meetings
Mentoring of more junior members of staff
Work independently and with client strategy team to create accurate scopes of work for projects for our clients
Building strong working relationships with our clients, demonstrating the analytics that has been produced and assisting with strategic decisions
Working with clients and internal stakeholders on establishing analytics roadmaps for our clients
Requirements
4+ years experience as a Data Analyst
Strong experience using SQL to produce data analysis, within Databricks, Big Query or SQL Server preferred
Experience using data visualization tools; Power BI, Tableau, Looker etc
Advanced excel skills
Experience working with Retail or Customer data in a commercial setting
Data manipulation: experience analysing large volumes of data and a solid understanding of database principles and efficiencies desirable
Excellent communication and presentation skills: can explain complex analytical work in a logical way which can be understood by a non-analytical audience
Capable of planning and managing own time to ensure timely delivery of projects
Outcomes:
Ad-hoc analytical projects are delivered to specification and schedule
Quality of output and recommendations are improved
Best practice in the team is established
Recommendations to our clients on what to do next is improved
Measures of Success:
Accurate and timely delivery of client projects, to technical specifications and with a consistent output
All work delivered in line with company policies around data and security
Project deliverables are in line with the scope of the project
HOW YOU'LL WORK:
Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve
Pushing boundaries: You'll make the most efficient use of technology, suggesting process improvements
The power of our imagination: You're a problem solver who goes the extra mile. You'll know the best approach to take with clients to get results.
Making it happen: You're proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions.
Putting people first: You'll build effective relationships with people, internally and externally, understanding both business and client needs.
Benefits
Our benefits for UK employees include:
Private Medical Insurance
BUPA Life Assurance
Income protection
Employee Assistance Programme
Cycle to Work salary sacrifice scheme
Tech & Wearables salary sacrifice scheme
Octopus EV Scheme
Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
GAIN is an equal opp
About the Company
GAIN is a creative-led, insight-driven company that blends data, tech and creativity to create meaningful impact. We deliver Rebel Thinking that gets Real Results. We believe the best ideas emerge where intelligence and creativity unite. Where insight sparks imagination, and innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Rebel thinking is about seeing beyond the expected, unlocking potential, and delivering real results ...
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