Skills

Communication Time Management Customer Service Research Attention to detail Effective Communication Operating Systems Windows Organizational Skills Active Directory

Job Specifications

Election Systems & Software (ES&S) is located in Omaha, Nebraska. ES&S is the leading provider of voting machines and systems in North America.

OUR VISION: Our vision at ES&S is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience.

INTERNSHIP PROGRAM DESCRIPTION This is a full-time, 12-week internship from May 18 to August 7, 2026. Summer interns typically work from 8:00 am-5:00 pm, Monday through Friday — approximately 40 hours per week. While contributing to department initiatives, interns will also engage in educational experiences that help prepare them for workplace life.

EDUCATIONAL BACKGROUND: Junior or senior undergraduate students majoring in Information Technology/Management, Computer Science and/or other IT related fields will be considered for this internship.

COMPENSATION: $22 per hour.

LOCATION: On-site at our office in Omaha, Nebraska. This is not a remote opportunity.

PROFESSIONAL EXPECTATION: ES&S views the Internship Program as a professional learning opportunity. Interns will be held to the same professional standards as all full-time employees. Interns are involved in division, team, and project meetings, take on tasks that impact department goals, and learn new skills

SUMMARY/OBJECTIVE: The IT Service Center ("ITSC") intern will work with team members as the first point of contact for customers requiring technical support via phone and self-service. They will be responsible for configuring, troubleshooting, and maintaining desktop, laptop computers, smart phones, printers, associated peripherals, and solving user technology issues. The ITSC intern will work closely with other members of the technology department to support all end users (locally and remote). This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of technical resources, self-research, and asking other team members for guidance. The ITSC intern may need to interact with customers in-person and provide hands-on help at the service desk/desktop level. An excellent ITSC intern must have a good understanding of computer systems, mobile devices, and other technical products. They must be able to understand customers’ problems and communicate and resolve issues effectively. They must also be customer-oriented and patient to deal with a wide variety of customers.

SKILLS REQUIRED:

Strong interest in learning and self-development.
Be a self-starter.
Effective communication skills.
Attention to detail.
Work well under pressure in fast-paced environment.
Ability to document work
Possess strong time management and organizational skills.
Basic understanding of: Active directory; Multiple operating systems; Technical support; Customer service

JOB FUNCTIONS:

Diagnose, troubleshoot, and resolve technical hardware and software issues assigned to them.
Troubleshoot general Microsoft Windows and Office issues.
Research solutions using available information and resources.
Follow standard Service Desk procedures by logging all service desk interactions via telephone, customer walk-ins and documenting all IT ticket work using the Service Now ticketing system.
Direct unresolved issues to the proper tiers of technical support.
Set up new computers, hardware and software for new employees.
Shadow all areas of IT to strengthen general IT foundation.
Attend team and departmental meetings to stay informed of current events.
Study new technologies when time allows.
Participate and assist in minor technology projects.
Perform other duties as assigned by supervisor

About the Company

Election Systems & Software (ES&S) has been a trusted supplier of secure, accessible and accurate election solutions since 1979. Our end-to-end integrated systems are built on a legacy of proven performance — designed, built and supported by teams who understand elections. Tested, proven and trusted, our fully auditable paper-based systems support large and small jurisdictions with confidence and consistency. With dedicated employees living and working in communities across the country, ES&S delivers responsive, experienced ... Know more