Job Specifications
Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
The Network Security Specialist – L1 is responsible for network/firewall deployments, firewall policy configurations and troubleshooting related incident tickets. They will work closely with all members of the IT Operations team to continuously build, operate and ensure the integration, manageability, availability and security of systems and applications. Working closely with other units, they will ensure that Global Relay’s IT Networks integrate well with other technologies such as storage, virtualization, containerization, and any other systems and services.
Your responsibilities:
Take responsibility for network and firewall operations, monitoring and configuration especially ACLs and FW policies.
Deploy network and firewall equipment for data centers and offices.
Perform hardware and software upgrades for network and firewall equipment.
Handle and prioritize tickets related to issues with network and VPN access and performance.
Work on special network and firewall projects as assigned from time to time.
Utilize ‘Systems Thinking’ to understand interdependencies both within the IT Network and Infrastructure, and throughout Global Relay’s interests
Work closely with Operations and Development teams to identify, troubleshoot, diagnose, and correct system related issues as they arise
Participate in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of infrastructure enhancements
Provide support to business users and key stakeholders as needed
Participate in the creation of documentation including: Runbooks, how-to user guides & technical how-to support guides, and Method of Procedures (MoP)
Support and evolve the monitoring and reviewing of system dashboards and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible
Provide support for all Systems Administration, escalated incidents or problem related items
About you:
1-3 years’ experience in Network and Firewall administrator capacity.
Experience in configuring firewall policies and ACLs on network devices.
Experience provisioning, maintaining, and supporting enterprise and data center networks, firewalls, VPN’s and related dependencies
Experience in configuring Aruba, Juniper, or Fortinet equipment would be considered an asset
Experience with Aruba wireless systems and ClearPass would be considered an asset
Experience in automation, coding and scripting for network and firewall appliance would be considered an asset.
Experience with troubleshooting & resolving complex technical problems, management reporting, and documentation (how-to, processes and procedures, MoP)
Proven ability to self-manage and balance assigned work meeting deliverables as scheduled
Experience with OpenSource software and/or service management tools and applications (OpenStack, OpenShift, Zabbix, JIRA, Confluence, Jenkins, etc.)
Good understanding of network protocols including TCP/IP, UDP, HTTP, FTP, ARP, ICMP, MPLS, BGP, EVPN, VXLAN, etc.
Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
Adaptability to work with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle
Solid experience working in an environment with formally structured IT Operational processes, such as work request ticket management, incident management, change management, problem management, etc.
ITSM Framework certifications such as ITIL, Sigma, SIAM or Methodology certifications such as Agile, Scrum, DevOps are considered a definite asset
Working conditions:
Must be available after hours and / or weekends for emergency related work, service impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours).
Global
About the Company
Global Relay is the leading provider of fully compliant, cloud electronic communications archiving, messaging, supervision, and eDiscovery solutions for the global financial sector and other highly regulated industries.
Founded in 1999, Global Relay delivers services to over 20,000 customers in 90 countries, including 22 of the top 25 banks. From the Global Relay App for compliant communications, through to intelligent archiving, superior data connectors, and proactive surveillance, Global Relay’s integrated compliance sol...
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