Job Specifications
About WithMe, Inc.
WithMe, Inc. delivers convenient technology-powered amenities to clients and their guests. On the forefront of innovation, we're a remote first company that emphasizes a healthy work/life balance. We are profitable, operate in all 50 states, and have been ranked as one of the 5000 fastest-growing private companies in the United States for three consecutive years. Watch our employee video to learn more about working at WithMe and discover why we were named a top employer by the National Apartment Association!
Meet our brands:
PrintWithMe makes printing convenient for everyone, everywhere. We're an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.
SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.
WithMe, Inc. is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and many others.
WithMe is seeking a Client Success Manager to build, manage, and grow client relationships across a dedicated book of business. In this high-impact, fully remote role, you'll serve as the primary point of contact for clients from post-installation through the full lifecycle of the service contract. You will focus on proactive communication, consultative account management, retention, and long-term client satisfaction while identifying opportunities to drive growth through upsell and cross-sell strategies. This role also plays a key part in reducing churn, delivering strategic business reviews, and partnering cross-functionally to elevate the client experience.
What You'll Do:
Manage client relationships across your book of business from post-installation through contract lifecycle
Build strong, proactive client relationships focused on engagement, satisfaction, and retention
Conduct Quarterly Business Reviews (QBRs), present performance insights, and deliver actionable recommendations
Establish regular communication cadences with newly onboarded clients and clients nearing renewal
Identify and address risks early to reduce churn and improve retention
Drive upsell and cross-sell opportunities by presenting tailored solutions and package enhancements
Monitor change-of-ownership contract processes to help ensure smooth transitions and prevent account loss
Use Salesforce to track client activity, maintain accurate records, analyze performance metrics, and generate insights
Collaborate cross-functionally with Operations, Sales, and Marketing to resolve client concerns and escalations
Represent WithMe in client meetings, conferences, and work events while serving as a strong client advocate
What You'll Bring:
Three (3) to five (5) years of experience in client success management, external client support, or account management
Proven ability to build and maintain strong client relationships and resolve issues proactively
Experience conducting client reviews, creating presentations, and delivering persuasive presentations
Strong communication, relationship-building, and organizational skills
A results-driven approach with a track record of supporting retention, upsell, and cross-sell goals
Experience using Salesforce to manage account data, analyze metrics, and support reporting
Ability to manage multiple client accounts in a fast-paced, scaling environment
Bachelor's degree in Business Administration, Marketing, or a related field is strongly preferred, or equivalent experience
Startup or technology-driven company experience is a strong plus
SaaS sales experience is a strong plus
Multi-family experience is a strong plus
Join us to drive results in a supportive, growth-oriented team. Apply now to make an impact with WithMe!
Full compensation packages are based on position location as well as candidate experience and qualifications.
This position will also qualify for annual bonus opportunity.
Base Salary Range
$70,000—$90,000 USD
The Perks & Benefits for Full-Time Employees
By working at WithMe, Inc., you'll be at the forefront of scaling a high growth, early stage company that's driving innovation.
The majority of our roles offer a 100% remote work environment although some may require residence in a specific geographic location/region
You'll get some skin in the game with employee equity
We stand behind our core values: Performance, Customer Obsession, Candor & Transparency and Respect
There's transparent communication from the top down
You'll have a collaborative, smart, and forward-thinking team to share ideas with
You'll have direct, meaningful impact as we scale
There are fun and inspiring in-person team event opportunities
And we've got you covered on all of the most important benefits:
Comprehensive health, dental and vision coverage
Retirement plan with compan
About the Company
WithMe, Inc. makes people’s lives better every day through convenient, technology-powered amenities for the multifamily industry and beyond. WithMe’s PrintWithMe and SipWithMe solutions make resident printing and coffee simple, helping property management leaders deliver an elevated living experience and meet evolving resident needs for remote/hybrid workspaces while simultaneously decreasing spend, controlling costs, and saving time for staff. PrintWithMe powers printer amenities and staff solutions at thousands of multifam...
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