Job Specifications
Zirous is an accomplished tech firm based out of West Des Moines, IA. For 40 years, Zirous has been committed to executing best practices and providing viable solutions for customers in RevOps, data & analytics, cloud adoption, and more. Due to growth we are immediately seeking a Salesforce Implementation Consultant to lead full-cycle client implementations and optimize Salesforce environments.
Opportunity Details
Type: Full-time, W-2 Employment
Location: Remote-friendly within the United States.
For applicants located within the Des Moines, IA metro, a hybrid work environment model will be available. Specifically, Tuesday - Thursdays working out of the West Des Moines, IA office, with the ability to work remotely each Monday and Friday
Schedule: Must be available to work during typical business hours, with variation across U.S. time zones based on client locations.
Please note all recruitment for this position will be funneled through the Zirous HR Department, by applying through this job application. Email inquires and resume submissions sent outside of the HR department will not be responded to.
What You'd Be Doing
You will play a vital role in leading client implementations of the Salesforce platform. You will utilize your Salesforce expertise to streamline business processes and ensure optimal customer experience with our services and solutions. Additionally, you will be responsible for integrating Salesforce with various custom applications, databases, ERP, and CRM systems. This role provides technical guidance in adherence to company standards, policies, and procedures.
Manages a portfolio of client projects from start to finish, including project timeline, client communications, meeting coordination, training plan creation, end-user training delivery/coordination, and project sign-off
Must be comfortable working in a consulting/client-facing environment
Leads Technical Requirements and business analysis gathering sessions; collaborates to provide documentation around design, customizations, integration, data migration, and testing
Acts as the Technical Architect to deliver well-architected and secure solutions that best leverage SFDC and SFDX platforms
Customizes and configures Salesforce to meet business requirements, including creating custom objects, fields, page layouts, workflow rules, process builder flows, and validation rules
Oversees data quality, integrity, and security within the Salesforce platform. Performs regular data imports, exports, and updates, and ensures data hygiene through deduplication and cleansing processes
Provides user support and training to ensure effective utilization of Salesforce. Assists users with troubleshooting issues, answering queries, and offering solutions to improve user adoption
Manages user profiles, roles, permissions, and sharing settings to ensure proper data security and access controls are maintained
Creates and maintains reports, dashboards, and analytical insights to enable data-driven decision-making for management and stakeholders
Collaborates with the client's IT team to integrate Salesforce with other systems and tools, ensuring seamless data flow and process synchronization
Performs regular system maintenance, including monitoring system health, applying updates, and managing third-party integrations
Maintains accurate and up-to-date documentation of customizations, processes, and best practices within the Salesforce environment
Utilizes professional discretion to make technical decisions that guide projects to achieve goals with minimal oversight
Delivers modules within a workstream from a technical perspective, including customization and programming on SFDC and SFDX platforms
Demonstrates built capabilities to product managers as part of application development
Develops code consistent with specifications and performs unit testing
Participates in formal unit and/or integration testing for deliverables
Completes complex configurations for Salesforce features that are not common or basic
Communicates clearly in writing and verbally regarding the specific logic involved in assigned tasks
Proactively researches, learns, and applies new technology and methods to solve tasks
Participates in CI/CD/Release Management and identifies risks/issues from a technical perspective
Builds roadmaps for future enhancements based on current configurations
Builds Salesforce reports or custom reports for customers
Adheres to best practices, performs peer code reviews, and ensures appropriate design patterns are followed
Works closely with the Director of RevOps to ensure successful project implementation
Effectively communicates with the Director of Resource Management regarding time allocation on all projects ensuring hours worked align to each project's scope
Provides expert hands-on technical support, consultation, and coaching to clients
Provides technical support and shares Salesforce ecosystem expertise with internal team members
Requirements
Experi