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DNI (Delaware Nation Industries)
Computer User Support Analyst - 505757

Computer User Support Analyst - 505757

On site

Patterson, United states

Junior

Full Time

16-03-2026

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Skills

Communication Swift ServiceNow Research Training Windows Organizational Skills

Job Specifications

Delaware Nation Industries is seeking a dedicated Computer User Support Analyst to join our team supporting the Air Force Research Laboratory (AFRL) at Wright Patterson Air Force Base, OH. In this role, you will be responsible for providing exceptional technical support and assistance to end-users, ensuring the smooth operation of computer systems and software applications.

Key Responsibilities:

Deliver technical support for Windows desktops, laptops, and tablets, assisting users with hardware and software issues
Install, configure, and maintain Windows OS images, applications, and system tools
Troubleshoot various IT issues to provide swift resolutions for end-users
Utilize ticketing systems (like Remedy or ServiceNow) to log, track, and resolve user issues
Deploy IT components and assist in the setup of user workstations
Document support processes and resolutions to enhance operational efficiency
Contribute to the development of training materials and user documentation as needed
Provide guidance on cybersecurity measures to ensure compliance with DoD standards

Requirements

2+ years of relevant IT support experience
Must possess an active CompTIA Security+ certification (or equivalent 8570 certification)
Active Secret clearance is preferred
Strong communication and organizational skills
Experience with ticketing systems and remote support tools is a plus

Benefits

Benefits Include:

Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
Matching 401K
Short- and Long-Term Disability
Pet Insurance
Professional Development/Education Reimbursement
Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company

The DNI family consists of tribally owned companies featuring multiple HUBZone and SBA 8(a) Certified companies operating as federally recognized prime contractors providing state-of-the-art Enterprise IT services, Cybersecurity services, Research and Development, Construction, Management, and Professional services to federal and commercial clients. Headquartered in Oklahoma City, Oklahoma, DNI operates in over 34 states, has corporate offices in the Washington, D.C. metropolitan area and serves customers outside the contine... Know more