Skills

Communication Leadership Attention to detail Coaching Team Development

Job Specifications

The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It includes 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a confident and experienced Floor Manager to join our restaurant team on a maternity cover contract.

In this role, you will oversee the day-to-day operations of the floor, ensuring service is delivered with precision, consistency and genuine hospitality. You will lead by example, supporting and guiding the team while maintaining a calm and attentive presence throughout service. This position offers the opportunity to work within a dynamic and collaborative environment, contributing to the delivery of exceptional dining experiences within one of London’s most distinctive luxury hotels.

Key Responsibilities

Oversee and coordinate restaurant service to ensure a smooth and well-paced guest experience

Lead and support the front-of-house team during service, maintaining high standards of professionalism and hospitality

Work closely with the kitchen and bar teams to ensure seamless communication and service flow

Monitor the guest experience throughout service, responding thoughtfully to requests and feedback

Ensure the restaurant floor is presented to the highest standards at all times

Support team development through coaching, guidance and leading by example

Assist with reservations management, table allocation and service planning where required

About You

Previous experience as a Floor Manager, Assistant Restaurant Manager, or Senior Supervisor within a luxury hotel or high-end restaurant

Strong leadership skills with the ability to guide and motivate a team during service

Excellent organisational ability and attention to detail

A composed and professional presence in a fast-paced environment

A genuine passion for hospitality and delivering exceptional guest experiences

Strong communication skills and the ability to work collaboratively across departments

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.

About the Company

The Chancery Rosewood is a design icon, reborn for a new era. Originally designed by Eero Saarinen and reimagined by David Chipperfield Architects, this Mayfair landmark is set within the former U.S. Embassy, a Grade II listed building. The hotel is an all-suite property, inviting guests into an immersive world of art, music and culinary excellence, blending heritage with contemporary luxury. It features 144 elegantly crafted suites by Joseph Dirand and eight bars and restaurants, including the European premiere of Carbone. ... Know more