Job Specifications
Job Title: Systems Engineer II [Telecom Support Specialist II]
Location: Washington, DC - 475 L'Enfant Plaza SW - Onsite
Duration: Long-term (12+ Months)
ONLY USC Required
Telecom Support Specialist II (100% onsite, no remote support authorized)
Responsibilities
• Overseeing the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks
• LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves)
• Inventories and prioritize network and equipment repairs
• Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools
• Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers
• Documents network by recording configuration diagrams and programming
• Analyzes network performance and prepares and presents reports based on that analysis
• Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation
• Initiates moves and/or setups as required/requested
• Maintains customer rapport by listening and answering questions and resolving concerns in a timely manner
Following are the job categories required to perform these functions
Areas of support include
• On-Site Telecom and Network Services
• Executive Leadership Support (White Glove service)
Required Skills:
2 - 5 years’ experience in deskside and/or on-site network support
Support a Cisco Centric WAN, LAN, and WLAN environment
This includes racks, hubs, routers, switches, wireless controllers, and light weight access points (LWAP)
Support internal run-and-maintain activities, including monitoring and management system, respond to alerts, monitor health and seek improvement opportunities
Monitor system for trouble areas and proactively resolve and document root cause
Make use of enterprise monitoring tools
Function as a point of escalation for operational entities regarding regular or complex issues
Work on daily service tickets while engaged on moves/set-ups
Experience with Wireless LAN Controller and Lightweight Access Points (preferably Cisco equipment)
Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards
Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA)
Experience with RADIUS solutions (preferred: NPS and/or ISE)
Preferred Skills
A degree from an accredited College/University in the applicable field of services is required
Four additional years of relevant experience in lieu of a college degree is required
Network Industry Certifications like CompTIA Network+, CCNA
Ability to write technical/functionality specification documentation such as Knowledgebase articles and/or Wiki
Basic operational experience with Cisco Wireless LAN Controllers, wireless access points, and management systems
Basic experience with enterprise networking, monitoring, troubleshooting, and management tools
Experience with incident management tools such as Remedy and/or Service Now
Additional Provisions
• All candidates must be a US Citizen or permanent status Green Card holder
• Cannot have more than 6 months travel outside the United States within the last five years
About the Company
Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Cloud Native Services, Data Platforms and Intelligence, Automation & AI. We as Idexcel, are proud that for more than 20 years we have provided services that implement complex technologies that are innovative, agile, and successful and have provided our customers with lasting value.
Our name, "Idexcel" is a representation of our core principle "Ideas to Excellence". We are relentlessly driven by results and take pride in our ...
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