Solutions Through Knowledge Contracts Limited

About the Company

Founded in 2003, Solutions Through Knowledge (STK) has quickly developed a UK-wide reputation for offering a highly personalised and professional service to IT professionals – clients and candidates alike.

We are well-known and respected in the industry, not only because of our extensive specialist experience within the IT sector, but also for our proactive approach in finding innovative recruitment solutions for a varied client-base within the UK.

We are good listeners and can therefore respond intelligently to your brief. We like to understand your business, as well as your requirements, to ensure that we provide positive long term recruitment solutions.

Listed Jobs

Company Name

Solutions Through Knowledge Contracts Limited

Job Title

IT Service Desk Analyst

Job Description

**Job title:** IT Service Desk Analyst (1st & 2nd Line Support) **Role summary:** Provide first and second line technical support in a corporate setting, troubleshooting hardware, software, and network issues for end‑users. Manage support tickets, interact with users via phone, video, and remote sessions, and triage problems to senior teams when escalation is required. **Expectations:** - Deliver high‑quality, timely support with a strong focus on first‑time resolution. - Demonstrate empathy, patience, and clear communication while guiding users step‑by‑step. - Own tickets from receipt to closure, ensuring accurate documentation and follow‑up. - Proactively support system migration projects and other application deployments. **Key responsibilities:** - Respond to user queries via telephone, email, video conferencing, and remote support tools. - Diagnose and resolve issues related to laptops, desktops, and peripheral hardware. - Manage and update tickets in an ITSM platform, ensuring proper categorisation and escalation. - Provide basic networking support and fault diagnosis. - Deliver frontline support for system migration initiatives. - Offer user guidance and training to improve issue‑resolution skills. - Maintain a professional service‑delivery image and uphold customer‑service standards. **Required skills:** - 1st and/or 2nd line support or equivalent technical support experience. - Experience with ITSM ticketing systems. - Proficient in diagnosing desktop hardware and software problems. - Basic networking knowledge and general fault‑diagnostics skills. - Strong customer‑service orientation and excellent verbal communication. - Ability to explain troubleshooting steps clearly and patiently. - Self‑motivated team player with a willingness to learn and adapt. **Required education & certifications:** - Relevant diploma or degree in IT, Information Technology, Computer Science, or a related field. - Industry certifications such as CompTIA A+, ITIL Foundation (preferred).

Worthing, United kingdom

On site

19-01-2026

Company Name

Solutions Through Knowledge Contracts Limited

Job Title

Desktop Support Engineer

Job Description

**Job Title:** Desktop Support Engineer **Role Summary:** Provide on-site desktop support and end-user assistance during system rollouts, resolve technical issues, and deliver training to ensure smooth adoption of IT systems. **Expectations:** - Strong desktop support experience in enterprise environments. - High-pressure problem-solving and timely response to user queries. - Flexibility to travel between multiple sites using personal vehicle. **Key Responsibilities:** - Resolve desktop-related technical issues during IT system deployments. - Conduct proactive site visits to identify and address user challenges. - Document unresolved technical issues and collaborate with project teams for resolution. - Deliver light-touch training to users on new processes and technologies. - Maintain clear communication with stakeholders through regular reporting. **Required Skills:** - Proficiency in Windows/Linux operating systems and user environments. - Excellent customer service skills, including patience and empathy. - Strong problem-solving and multitasking capabilities. - Valid driver’s license and access to a vehicle for site mobility. **Required Education & Certifications:** - Proven desktop support experience (minimum 1–2 years). - No specific certifications required; relevant IT qualifications advantageous.

Haywards heath, United kingdom

On site

19-01-2026

Company Name

Solutions Through Knowledge Contracts Limited

Job Title

IT Deployment Engineer

Job Description

Job title: IT Deployment Engineer Role Summary: Provide hands‑on desktop and laptop deployment services across client sites. Deliver white‑glove installation, configuration, and asset management while maintaining excellent customer service and adherence to deployment schedules. Expectations: * Deploy and install PCs/laptops at end‑user desks within agreed timelines. * Manage basic cabling, desk configuration, and equipment unboxing. * Accurately tag assets and record deployment data in asset management systems. * Liaise with site leads and users to coordinate setup activities. Key Responsibilities: * Install and configure desktop/laptop hardware and software. * Perform basic cable management and desk layout. * Ensure equipment is asset‑tagged and logged in enterprise asset management tool. * Follow deployment schedules and site‑specific procedures. * Communicate with users and internal IT teams to resolve configuration issues. Required Skills: * Proven experience in IT deployment or rollout projects. * Strong knowledge of desktop hardware, workstation setups, and Windows OS. * Ability to follow instructions, work efficiently in new environments, and meet deadlines. * Familiarity with asset management systems and tools. * Professional, reliable, punctual with excellent customer‑service orientation. Required Education & Certifications: * Minimum of a secondary‑level education or equivalent technical coursework. * Relevant certifications (e.g., CompTIA A+, Microsoft MCSA) are an advantage but not mandatory.

Widnes, United kingdom

On site

19-01-2026