Solutions Through Knowledge Contracts Limited

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Solutions Through Knowledge Contracts Limited
Desktop Support Engineer

Desktop Support Engineer

On site

Haywards heath, United kingdom

£ 170 /day

Freelance

19-01-2026

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Skills

Problem Solving Customer Service Training Operating Systems

Job Specifications

Job Title: IT Floorwalker/Desktop Support
Location: Various sites in Sussex
Day Rate: £170 per day - Ltd Company (Outside IR35) or PAYE Umbrella
Working Hours:07:00-15:00 and 11:00-19:00 Mon-Fri
Duration: 1 month initially
Start Date: ASAP
Role:We are searching for a team of IT Floorwalkers/Desktop Support Engineers to support a userbase in Sussex following a large IT project.
Aside from possessing a good technical grasp of the desktop support environment, excellent customer service skills are required as you will be interacting with users in a face-to-face capacity, so empathy, patience and a friendly persona are vital to this role.
There is a requirement to attend multiple sites in and around Sussex, so a valid licence and access to a vehicle is essential.Main Duties:

Attend sites during system rollouts to support users with any desktop related technical issues they may have
Conduct regular walkarounds, actively seeking out potential issues and support opportunities
Respond to queries from users appropriately and in a timely manner
Keep record of issues arising that are not already accounted for in troubleshooting guides
Regular reporting with the project team, resolving any outstanding issues
Light-touch training of users with new processes Key Skills & Competencies:

Proven experience in desktop support
Good knowledge of operating systems and the user environment
Ability to work efficiently under pressure
Patient & understanding when providing support
Good problem solving skills
Excellent customer service
This role will involve visiting multiple sites in and around Sussex, so a valid licence and access to a vehicle is essential

About the Company

Founded in 2003, Solutions Through Knowledge (STK) has quickly developed a UK-wide reputation for offering a highly personalised and professional service to IT professionals – clients and candidates alike. We are well-known and respected in the industry, not only because of our extensive specialist experience within the IT sector, but also for our proactive approach in finding innovative recruitment solutions for a varied client-base within the UK. We are good listeners and can therefore respond intelligently to your brief... Know more