- Company Name
- Techgene Solutions
- Job Title
- CRM Administrator
- Job Description
-
**Job Title**
CRM Administrator
**Role Summary**
Responsible for the administration, configuration, and ongoing maintenance of a CRM platform (Oracle Service Cloud, Salesforce, Microsoft Dynamics, or equivalent). Works closely with cross‑functional teams to ensure data integrity, system availability, and continuous improvement of processes and workflows.
**Expectations**
- 2‑3 years of CRM administration experience with a major platform.
- 1‑2 years of project coordination or project management exposure.
- Strong analytical, organizational and communication skills.
**Key Responsibilities**
1. Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, survey campaigns, databases, and permissions.
2. Test, verify, and support custom code, vendor releases, patches, and add‑ons.
3. Collaborate with Contact Center, Business Analysts, developers, DBA, and system admins to recommend and implement operational enhancements.
4. Ensure system availability, perform business continuity testing, and manage change control.
5. Manage data integrity: imports, migrations, integrations, and cleanup.
6. Provide application administration, troubleshooting, and support for IT projects, including code migration, security, performance, and availability.
7. Develop and maintain Intelligent Advisor interviews in Oracle Service Cloud.
8. Coordinate project timelines, deliverables, and resources across multiple teams; maintain documentation (BRDs, test plans, test results, project plans, meeting notes).
**Required Skills**
- CRM administration (Oracle Service Cloud, Salesforce, Microsoft Dynamics, etc.)
- Data management, reporting, campaigns, surveys, Intelligent Advisor
- HTML, CSS, JavaScript
- Project management tools (Jira, Trello, Confluence, Asana)
- Advanced Microsoft Office (Excel, Word, PowerPoint)
- Written and verbal communication; strong interpersonal and analytical skills
**Required Education & Certifications**
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience).
- CRM platform certification preferred (e.g., Oracle Service Cloud, Salesforce Administrator, Microsoft Dynamics).