- Company Name
- Agile Resources, Inc.
- Job Title
- Project Manager II w/contact/call center exp -(CXOne & Salesforce)(36632565)
- Job Description
-
Job Title: Technical Project Manager – CXOne
Role Summary: Lead planning, execution, and delivery of CXOne and Salesforce integration projects in a healthcare setting, ensuring alignment with business goals, regulatory standards, and improved patient/provider experience.
Expactations: Deliver projects on time, within scope, and budget while maintaining high quality and compliance. Facilitate cross‑functional collaboration, manage risks, and drive continuous improvement of processes and tools.
Key Responsibilities:
- Initiate, define, and manage project scope, schedule, budget, and resources.
- Coordinate integration activities for CXOne and Salesforce, including APIs, data mapping, and system configuration.
- Use Jira, Confluence, ServiceNow, or similar tools to track progress, issues, and documentation.
- Communicate project status to stakeholders, provide risk and mitigation plans, and adjust priorities as needed.
- Lead Agile/Scrum ceremonies and, where appropriate, Waterfall phases.
- Ensure compliance with healthcare data standards (e.g., HL7, FHIR) and interoperability requirements.
- Collaborate with contact center teams to integrate CXOne solutions into call center operations.
- Conduct post‑implementation reviews and capture lessons learned.
Required Skills:
- 5+ years of project management experience in healthcare or related industry.
- Proven track record of leading CXOne and Salesforce projects.
- Strong knowledge of CXOne and Salesforce architecture, APIs, and integration methods.
- Experience with cloud platforms, CRM systems, and contact center technologies.
- Familiarity with healthcare data standards and interoperability.
- Proficient with project management tools (Jira, Confluence, ServiceNow, Apptio/TargetProcess).
- Excellent communication, leadership, and stakeholder management skills.
- Strong analytical, problem‑solving, and multitasking abilities.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent experience).
- Project Management Professional (PMP) or similar certification preferred.