- Company Name
- P&V Group
- Job Title
- Salesforce Administrator - direction commerciale - FR
- Job Description
-
**Job Title**
Salesforce Administrator – Commercial Direction
**Role Summary**
Provide end‑to‑end administration of Salesforce and Marketing Cloud to support the Commercial Direction, ensuring platform reliability, process optimization, and user adoption in a fast‑moving multi‑distribution environment.
**Expectations**
- Deliver high‑quality, stable Salesforce/Marketing Cloud solutions that drive commercial performance.
- Translate business needs into configurable and automated solutions.
- Operate with autonomy and manage multiple priorities concurrently.
- Communicate effectively with business stakeholders, product owners, and IT teams.
**Key Responsibilities**
- Configure and extend Salesforce objects, flows, automation, reporting, and dashboards.
- Manage user setup, access, permissions, and first‑line support.
- Maintain platform stability, perform data quality checks, and manage releases/deployments.
- Develop and maintain commercial reports and dashboards.
- Draft functional and technical documentation, including training materials.
- Participate in Agile/Scrum ceremonies, backlog grooming, and release planning.
- Act as a subject‑matter expert for CRM, Distribution Relationship Management, and Contact360.
- Advocate for best practices and continuously improve commercial processes.
**Required Skills**
- Minimum 3 years in Salesforce administration (admin configuration, flows, data loader, release management).
- Strong grasp of objects, profiles, permission sets, sharing models, flows, reports, dashboards.
- Experience with Marketing Cloud Engagement, CRMA, Voice Connector, or Einstein for Sales is advantageous.
- Proficiency in Agile/Scrum and Jira.
- Excellent written and verbal communication; strong stakeholder engagement.
- Analytical, detail‑oriented, proactive, solution‑focused.
- Ability to support French, Dutch, and English; second national language proficiency required.
- Hands‑on, flexible, capable of multitasking across initiatives.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Business Information Systems, or related field.
- Salesforce Certified Administrator (mandatory).
- Marketing Cloud Certifications (optional but preferred).