TalentVault Network Inc.

www.talentvault.ca

3 Jobs

3 Employees

About the Company

We are not just another Agency. We are a Network. A Specialized Recruitment Network comprised of Senior Professionals that work with Early Stage & Growth Companies to deliver top talent. Through our network of senior Talent Acquisition specialists, all with 10-20+ years experience, we deliver high value, hands on, dedicated service. All of our team members have worked as internal Corporate Recruiters & Talent Acquisition specialists, so they understand the challenges faced when dealing with less experienced 3rd party vendors. We have the experience it takes to understand your business, work within your model and offer guidance to your teams in regards to growth and retention strategies. We are very comfortable managing all levels of hiring from Junior to C level talent, all while providing the level of service that comes from years of experience. Your success is our success...literally! Quick Facts: * Founded in 2016 by Mark Kowall. * Offices in Vancouver & Toronto * Serving companies across Canada * Specializing in building Start-Up teams and Growth Stage companies.

Listed Jobs

Company Name: TalentVault Network Inc.
Job Title: CCaaS Call Center Specialist
Job Description: **Job Title** CCaaS Call Center Specialist **Role Summary** Senior consulting professional with 10+ years in customer experience (CX) transformation and digital channel optimization. Expertise in designing, implementing, and evolving Contact Center as a Service (CCaaS) solutions (Genesys, Five9, NICE). Drives measurable improvements in NPS, CSAT, operational efficiency, and digital engagement through technology alignment and data‑driven performance management. **Expectations** - Deliver enterprise‑wide CX transformation outcomes with measurable metrics (NPS, CSAT, cost of ownership). - Lead end‑to‑end CCaaS migration projects from legacy systems to cloud platforms. - Shape and execute digital self‑service strategies to reduce call volume and increase containment. - Champion vendor selection, RFP management, and technology roadmaps for contact centre modernization. - Build and maintain executive‑level client relationships, drive business development, and secure new enterprise engagements. **Key Responsibilities** 1. Lead multi‑year CX transformation programs, setting goals, measuring impact, and reporting metrics. 2. Architect and manage large‑scale CCaaS platform migrations (Genesys, Five9, NICE), ensuring minimal disruption and TCO reduction. 3. Design and implement digital self‑service initiatives (chat, IVR, self‑help portals) to increase digital containment rates. 4. Conduct vendor analysis, RFP creation and response, and negotiate contracts to align technology with business outcomes. 5. Deploy advanced analytics and real‑time reporting dashboards for performance monitoring and continuous improvement. 6. Develop business proposals, respond to RFPs, and lead pursuit activities to win new enterprise contracts. 7. Foster cross‑functional collaboration across operations, IT, analytics, and sales to embed best practices in contact centre operations. **Required Skills** - Customer Experience Strategy & Transformation - Digital Channel Optimization - Contact Center Operations & Performance Management - CCaaS Platform Selection, Implementation, Integration (Genesys, Five9, NICE) - Vendor & RFP Management - Data Analytics & Real‑time Reporting - Business Development & Relationship Management - Executive Stakeholder Engagement - Project Management (Agile or Waterfall) **Required Education & Certifications** - Bachelor’s degree in Business Administration, Information Technology, Communications, or related field. - Minimum 10 years of senior consulting or leadership experience in CCaaS or enterprise CX transformation. - Relevant CCaaS certifications (e.g., Genesys Certified Data Analyst/Administrator, Five9 Certified Professional, NICE CCaaS Certified Professional). - Project Management certification (PMP, Prince2, or equivalent) preferred. **Additional Requirements** - Must Reside in Canada; relocation or non‑resident not accepted. - Experience working with Financial Services, Retail, or Public Sector clients preferred.

Company Name: TalentVault Network Inc.
Job Title: Full Stack Java Developer – AI Agents
Job Description

Company Name: TalentVault Network Inc.
Job Title: Java EE Developer
Job Description: **Job Title:** Java EE Developer (Senior Consultant) **Role Summary:** Design and implement configurable, enterprise‑grade systems that process order‑lifecycle events for trade surveillance. Build and maintain robust data pipelines and alerting mechanisms to enable monitoring of trading activity, leveraging Java, Spring Boot, Apache Kafka, and modern cloud/DevOps platforms. **Expectations:** - 5+ years of Java EE development experience. - 10+ years of compliance transformation implementation experience, specifically in trade surveillance, trade‑venue lifecycle, and conflict management. - Ability to work remotely from any location in Canada with occasional (1‑2 days/week) office presence in Toronto. - Legal Canadian work status; no sponsorship or subcontracting. **Key Responsibilities:** - Design, develop, and deploy configurable trade‑surveillance workflow components. - Build scalable ETL pipelines using tools such as Informatica, Talend, Databricks, or SSIS. - Develop and maintain Java applications using Spring Boot, integrating with MQ, Kafka, and REST APIs. - Implement data integration and transformation using SQL, HDFS, and cloud data services (AWS, Azure Data Factory). - Leverage modern data platforms (Dremio, Data Mesh, Snowflake) for virtualization and analytics. - Apply DevOps practices for continuous integration, deployment, and reliability on cloud environments. - Provide platform expertise for Trading Hub configuration and model‑based surveillance solutions. **Required Skills:** - **Programming:** Java EE, Spring Boot, Python scripting, MQ, Apache Kafka, REST API development. - **Data Engineering:** SQL, ETL tools (Informatica, Talend, Databricks, SSIS), HDFS, data‑virtualization platforms (Dremio, Snowflake, Data Mesh). - **Cloud/DevOps:** AWS or Azure services, Azure Data Factory, CI/CD pipelines, containerization (Docker/Kubernetes preferred). - **Domain Knowledge:** Trade surveillance, order‑lifecycle processing, trading‑venue operations, conflict management, Trading Hub platform configuration. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or a related discipline (or equivalent professional experience). - Relevant certifications (e.g., Oracle Java SE/EE, AWS Certified Solutions Architect, Azure Fundamentals) are a plus.